Descrição da vaga

Requisitos

  • Sem Experiência
  • Sem estudos
  • Pretensão salarial
  • Porto

Descrição

Position:
Customer Service Representative


Job Description:
Customer Service Representative - Porto


ABOUT THE ROLE

Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with clean order load. From order load the Customer Service Representative takes care of backlog management actions through to invoice and delivery of parts to nominated customers. Customer Service Representativealso manage customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.


Customer Service Representative at Arrow is responsible for:


- Order to Invoice process
- Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail)
- Order Management
- Managing and handling of all relevant backlog alerts
- Managing and responding to all requested customer backlog changes
- Close cooperation with other departments like Sales, Asset and Logistics
- Driving On-Time-Delivery performance in line with customer and company goals
- Generating customer satisfaction
- Driving efficiency


A FEW THINGS YOU ARE AN EXPERT AT


- Italian min C1 level and English on B2 level (both spoken and written)
- Good knowledge of MS office
- Customer Service experience (might be also sales)
- Accountability
- Communication and coordination skills
- Customer oriented attitude
- Team player


OUR OFFER


- Interesting career development opportunities in a quickly growing environment
- Fantastic working culture where you can make an impact


Location:
Porto, Portugal (Avenida da Boavista)


Time Type:
Full time


Job Category:
Business Support

  • customer service
  • relationship

Sobre a empresa

A global provider of products, services, and solutions, Arrow aggregates electronic components and enterprise computing solutions for customers and suppliers in industrial and commercial markets. The company maintains a network of more than 349 locations serving over 80 countries.