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Program Business Manager for Mobile Network Implementation-1700000I62
Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
Telecom Mobile Network Implementation Program Business Manager has end to end accountability for projects or programs which may involve multiple Services Business per the terms of the contract and that have the following attributes:
Strategic Impact: Medium
Risk: High or lower
Project Duration: 12 months
Operational Impact: Medium
Accountable for delivering the entire customer operational and project scope – products and services - to the customer within the assigned area of responsibility.
Main responsibilities on E2E planning and management of financial and operational performance
Ensures project/operational management based on PMI principles and in full alignment with Nokia MoM and applicable BL guidelines
Key activity descriptions:
Customer Relationship Management
Contributes to long term Customer Relationship strategy
Establishes and maintains good customer relationship
Engage Customer in Operational Experience Survey (OES)
Managing financial and non-financial Performance
Driving for continuous efficiency
Sales and profitability (revenue, cost, gross margin up selling) responsibility for respective business area
Participate in new tender creation activity
Responsible for accurate financial forecasting of the respective services
Develop long and short term financial plan including demand plan; establish service specific objectives and manage reporting.
Control customer invoicing
Fulfil required Project reporting activities
Contribution to Service Business/Solution Creation
Contributes in identifying and creating business opportunities
Contributes to pre-sales and sales/tendering processes
Contributes to the development of the service business
Drive and ensure the expansion and renewal of Service Contract
Project Initiation and Planning
Ensures Project Target Agreement process takes place
Plans Project based on PMI principles and processes (initiate, plan, execute, monitor/control, close) as well as Business Line global guidelines
Leads the customization of global e2e operational processes to project requirements (e.g. network operations processes, supply chain process, logistics processes, acceptance process etc.) and ensures it is aligned with Nokia MoO
Ensures contract management process is initiated and integrated with Project Management processes, operational processes a
Forecast and reserve resources according to project scope
Plan service delivery and service delivery models
Monitoring & Controlling Project and Execution
Monitors & controls the project against agreed targets
Project Management processes e.g. time management, cost management, scope management, quality etc
KPIs as specified in Service Level Agreements
execution of the contract management process
adherence to applicable official guidelines, handbooks and instructions
Customer issue prioritization
Manage subcontractors, contractors and 3rd parties whenever applicable
Execute regular internal reporting as required
Updating the Project Management Plan
Continuously and proactively adapt Project/Operational Plans and Delivery Processes to reflect the changing environment
Risk and Opportunity Management
Identify and analyze risks and opportunities.
Plan and implement risk response actions.
Ensure risks actively monitored and managed and risk management plan updated
Managing the expectations of project stakeholders
Setting up and maintaining clear and effective internal and external communication within the project
Sobre a empresa
As the world’s specialist in mobile broadband, we’ll help you enable your end users to do more than ever before with the world’s most efficient mobile networks, the intelligence to maximize their value and the services to make it all work together.