at Coral Travel
June 2015 - at Present
Directing the IT (Information Technologies) in Russia, Ukraine, Belorussia and Georgia for the most popular Travel Tour Agency. Manage 50 people in 3 countries and different cultures. This position is also responsible for directing the IT of Royal Airlines (5 planes owned, 10 rented), Sunmar Tour Agency, CTM (Coral Travel Market) companies. Totally giving services for almost 2500 customers internally and almost 20 companies either as an integration point or as a center of HUB. Highlights & Achievements: • Analyse / Develop / Test / Install / Support and manage changes of an online site which has 3 Million hits daily for shopping tours • Re-Organization of IT for four countries • Data center design and activation • Planning and creating Disaster Recovery Center (DRC) for all three countries • Creating the policies according to ITIL and COBIT standards • Reducing the cost of IT by consolidating the services • Request Management • Project Management • Vendor Management
Customer Relationship Director
at Univera Software A.S.
January 2011 - April 2013
Administer customer service processes for the largest software company in Turkey, known for developing programs operating in the Fast-Moving Consumer Goods sector, including such brand names as Nestle, Kraft, and Johnson & Johnson. Supervise more than 60 customer service employees, create and implement web based customer management programs, and develop business continuity plans designed to ensure the company’s survival in the event of a natural or man-made disaster. Visit major clients, working on-site to ensure customer satisfaction, and represent Customer Service Department in the management board.
Vice President (CIO) - IT & Business Development Director
at Credit Europe Bank (Russia - Ukraine)
January 2005 - January 2010
Managed all IT operations for a major bank with 150 branches in Russia and 25 branches throughout Ukraine, coordinating support, web based development, test and deployment issues for retail, corporate, treasury, and credit card businesses and customers. Planned for new IT services, coordinate risk management activities, and represent the IT and Business Development Divisions in the Managing Board. Maintained hardware and software services, oversaw call center activities, and built internal controls designed to protect the bank against money laundering activities. Developed and implemented strong security procedures, tested disaster recovery operations, and trained bank employees on a range of security topics. • Reorganized the banking system to better manage risks, optimize end-of-day operations, and improve service quality, 250% decrease in the time needed to emboss a credit card, a 200% decrease in the amount of time needed to open an account and 300% decrease end-of-day operations
at Unipa A.S.
January 2004 - January 2005
Directed the reorganization of the biggest Hospital Automation Software Company in the Aegean region, developing web based programs for more than 50 state hospitals, as well as 10 University Hospitals, and 5 private hospitals. Worked directly with the company’s management board and customers to define the company’s products and services, managed departmental budgets, and re-engineered the Sales, Software Development, Technical Support, Call Centre, Accounting, Human Resources, and Outsourcing divisions to better align them with corporate objectives and to meet the requirements of ISO9000 Quality Control certification. Highlights & Achievements: • Managed the automation of the largest University Hospital in the region, changing the infrastructure of the software from local to web-based and ensuring all hospital disciplines, including Emergency, Polyclinics, and Surgery services, have standardized formats and accomplished customer satisfaction targets.
at Ce-Co Ltd
January 2002 - January 2004
Established and managed an up-and-coming IT consulting company known for providing the highest quality project management services. Developed corporate processes and procedures designed to mitigate risk and improve customer service. Sold HP and IBM mid-frame computers, hired and trained employees, directed corporate budgeting and scheduling activities, and oversaw on-site installations and corporate training initiatives. Highlights & Achievements: • Built a reputation as the “go to” company in the region for both hardware sales and IT problem solving, creating a results-oriented team known for both customer satisfaction and delivering results where others had failed
Aegean Region Manager
at Soft Bilgi Islem
January 2000 - January 2002
This Company is developing hardware and software applications for companies working in Logistics and Transportation Sector (Domestic & International). I helped them to Start-Up the business in Aegean region. Coordinated annual budget planning functions, developed processes aimed at increasing the company’s customer portfolio, and maintained the highest possible customer satisfaction levels. Highlights & Achievements: • Create customer base in Aegean region. • Build Sales Force and Technical Support in the region
at Tukas Turgutlu Canning Company
January 1993 - January 2000
Provided comprehensive IT support for all corporate divisions including Accounting Systems, Human Resources, Factory and Stock Management, and Reporting. Developed IT investment plans designed to upgrade the company’s systems, increasing productivity while ensuring the company’s ability to compete in the long term.
at Dapro Software Company
January 1988 - January 1993
Developed software for Hospital Automation Systems, directing all aspects of the project from initial development to final implementation and adaptation to polyclinic, clinics, accounting & invoicing and many integration with the devices used in like radiology, hematology. Identified and mitigated project risks, planned effective use of resources, and provided status reports to the Technical Manager, the customer and other stakeholders.
at Tarasa Schevcehenko
2008 - 2010 (2 years) Kyiv Oblast
at Aegean University
1986 - 1988 (2 years) İzmir
at Aegean University
1982 - 1986 (4 years) İzmir