Experience

  • IT Director

    at Coral Travel

    June 2015 - at Present

    Moskva

    Directing the IT (Information Technologies) in Russia, Ukraine, Belorussia and Georgia for the most popular Travel Tour Agency. Manage 50 people in 3 countries and different cultures. This position is also responsible for directing the IT of Royal Airlines (5 planes owned, 10 rented), Sunmar Tour Agency, CTM (Coral Travel Market) companies. Totally giving services for almost 2500 customers internally and almost 20 companies either as an integration point or as a center of HUB. Highlights & Achievements: • Analyse / Develop / Test / Install / Support and manage changes of an online site which has 3 Million hits daily for shopping tours • Re-Organization of IT for four countries • Data center design and activation • Planning and creating Disaster Recovery Center (DRC) for all three countries • Creating the policies according to ITIL and COBIT standards • Reducing the cost of IT by consolidating the services • Request Management • Project Management • Vendor Management

  • Customer Relationship Director

    at Univera Software A.S.

    January 2011 - April 2013

    İzmir

    Administer customer service processes for the largest software company in Turkey, known for developing programs operating in the Fast-Moving Consumer Goods sector, including such brand names as Nestle, Kraft, and Johnson & Johnson. Supervise more than 60 customer service employees, create and implement web based customer management programs, and develop business continuity plans designed to ensure the company’s survival in the event of a natural or man-made disaster. Visit major clients, working on-site to ensure customer satisfaction, and represent Customer Service Department in the management board.

  • Vice President (CIO) - IT & Business Development Director

    at Credit Europe Bank (Russia - Ukraine)

    January 2005 - January 2010

    İzmir

    Managed all IT operations for a major bank with 150 branches in Russia and 25 branches throughout Ukraine, coordinating support, web based development, test and deployment issues for retail, corporate, treasury, and credit card businesses and customers. Planned for new IT services, coordinate risk management activities, and represent the IT and Business Development Divisions in the Managing Board. Maintained hardware and software services, oversaw call center activities, and built internal controls designed to protect the bank against money laundering activities. Developed and implemented strong security procedures, tested disaster recovery operations, and trained bank employees on a range of security topics. • Reorganized the banking system to better manage risks, optimize end-of-day operations, and improve service quality, 250% decrease in the time needed to emboss a credit card, a 200% decrease in the amount of time needed to open an account and 300% decrease end-of-day operations

  • Director

    at Unipa A.S.

    January 2004 - January 2005

    İzmir

    Directed the reorganization of the biggest Hospital Automation Software Company in the Aegean region, developing web based programs for more than 50 state hospitals, as well as 10 University Hospitals, and 5 private hospitals. Worked directly with the company’s management board and customers to define the company’s products and services, managed departmental budgets, and re-engineered the Sales, Software Development, Technical Support, Call Centre, Accounting, Human Resources, and Outsourcing divisions to better align them with corporate objectives and to meet the requirements of ISO9000 Quality Control certification. Highlights & Achievements: • Managed the automation of the largest University Hospital in the region, changing the infrastructure of the software from local to web-based and ensuring all hospital disciplines, including Emergency, Polyclinics, and Surgery services, have standardized formats and accomplished customer satisfaction targets.

  • Co-Founder

    at Ce-Co Ltd

    January 2002 - January 2004

    İzmir

    Established and managed an up-and-coming IT consulting company known for providing the highest quality project management services. Developed corporate processes and procedures designed to mitigate risk and improve customer service. Sold HP and IBM mid-frame computers, hired and trained employees, directed corporate budgeting and scheduling activities, and oversaw on-site installations and corporate training initiatives. Highlights & Achievements: • Built a reputation as the “go to” company in the region for both hardware sales and IT problem solving, creating a results-oriented team known for both customer satisfaction and delivering results where others had failed

  • Aegean Region Manager

    at Soft Bilgi Islem

    January 2000 - January 2002

    İstanbul

    This Company is developing hardware and software applications for companies working in Logistics and Transportation Sector (Domestic & International). I helped them to Start-Up the business in Aegean region. Coordinated annual budget planning functions, developed processes aimed at increasing the company’s customer portfolio, and maintained the highest possible customer satisfaction levels. Highlights & Achievements: • Create customer base in Aegean region. • Build Sales Force and Technical Support in the region

  • IT Manager

    at Tukas Turgutlu Canning Company

    January 1993 - January 2000

    İzmir

    Provided comprehensive IT support for all corporate divisions including Accounting Systems, Human Resources, Factory and Stock Management, and Reporting. Developed IT investment plans designed to upgrade the company’s systems, increasing productivity while ensuring the company’s ability to compete in the long term.

  • Project Manager

    at Dapro Software Company

    January 1988 - January 1993

    İzmir

    Developed software for Hospital Automation Systems, directing all aspects of the project from initial development to final implementation and adaptation to polyclinic, clinics, accounting & invoicing and many integration with the devices used in like radiology, hematology. Identified and mitigated project risks, planned effective use of resources, and provided status reports to the Technical Manager, the customer and other stakeholders.

Education

  • Buisness Administration

    at Tarasa Schevcehenko

    2008 - 2010 (2 years) Kyiv Oblast

  • Computer Engineer

    at Aegean University

    1986 - 1988 (2 years) İzmir

  • Computer Engineer

    at Aegean University

    1982 - 1986 (4 years) İzmir

Languages

  • English Native

  • German Elementary

  • Russian Elementary

  • Turkish Native

Hives