Experience

  • Personal assistent

    at State Unitary Enterprise of the Krasnodar Region Dagomyskoe Road Repair and Construction Management

    July 2016 - at Present

    Krasnoyarskiy Kray

     Maintain Director’s office systems, including data management and filing;  Manage Director’s travel arrangements (including visas/accommodation);  Produce documents, briefing papers, reports and presentations for the Director;  Assisting with projects their manager might be working on by researching or writing reports;  Managing the phone and incoming calls, e-mail; any other duties as may reasonably be required by the Director (shopping, dry cleaning, getting coffee, etc.);  Meet and greet visitors etc.

  • Front desk supervisor

    at Mercure Sochi Centre (Accor group)

    March 2015 - July 2016

    Krasnodarskiy Kray

    Allocate rooms to expected arrivals after checking the guests preferences and special requests; Check-in/out guests of the hotel;  Lead and direct the team to ensure the smooth operation of Front Desk functions; Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); Communicates information to the associated departments monitors the registration against in-house guests; Maintains smooth operation of the front desk resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service etc.

  • Front desk agent

    at Bin Majid Hotels & Resorts (Ras Al Khaimah, UAE)

    April 2014 - February 2015

    Ra’s al Khaymah

    Greet and welcome guests / Check-in/out; Provide basic and accurate information in-person and via phone/email; Deal with bookings by phone, e-mail, letter, fax or face-to face; Prepare bills and take payments; Deal with special requests from Guests; Deal with complaints or problems etc.

  • Administrative assistant

    at Olympic Broadcasting Services (OBS) SOCHI, Main Media Centre (Russia)

    January 2014 - April 2014

    Krasnodarskiy Kray

    Answer the phone in a timely manner and direct calls to the correct offices; Copy, file and maintain paper or electronic documents and records; Coordinate the repair and maintenance of office supplies; Keep front office clean and greet clients while assisting their needs and make sure they are directed to the correct department for business needs and meetings; Assist with organization of company functions and events; Prepare letters and documents, research and retrieve information etc.

  • SPA Administrator

    at Radisson Blu Resort & Congress Centre Sochi

    March 2013 - January 2014

    Krasnodarskiy Kray

    Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using Massage Pro Software; Hosted guests towards their specific needs when making reservations and offered multiple treatment bookings and up-sells, received and assisted clients and escorted them to correct destinations; Handled general requests for information and data; handled delicate situations, such as - customer requests, special needs and complaints; Developed relationships with guests to meet their needs and satisfaction for repeated service; Communicated all changes, cancellations and additions to spa team members; Accepted responsibility for cash drawer and ensured it balanced at close of shift etc.

Education

  • Socio-cultural service and tourism

    at Rostov state university of economics (Russia)

    2008 - 2013 (5 years) Rostovskaya Oblast’

  • Bachelor of business administration

    at European University in Barcelona

    2011 - 2012 (1 year) Barcelona

Languages

  • Russian Native

  • English Negotiation

  • Spanish Elementary

Followers (1)

Hives