at State Unitary Enterprise of the Krasnodar Region Dagomyskoe Road Repair and Construction Management
July 2016 - at Present
Maintain Director’s office systems, including data management and filing; Manage Director’s travel arrangements (including visas/accommodation); Produce documents, briefing papers, reports and presentations for the Director; Assisting with projects their manager might be working on by researching or writing reports; Managing the phone and incoming calls, e-mail; any other duties as may reasonably be required by the Director (shopping, dry cleaning, getting coffee, etc.); Meet and greet visitors etc.
Front desk supervisor
at Mercure Sochi Centre (Accor group)
March 2015 - July 2016
Allocate rooms to expected arrivals after checking the guests preferences and special requests; Check-in/out guests of the hotel; Lead and direct the team to ensure the smooth operation of Front Desk functions; Ensure all duties are completed in a timely and organized manner. (i.e. VIP list, arrivals, blocking rooms, in-house bucket); Communicates information to the associated departments monitors the registration against in-house guests; Maintains smooth operation of the front desk resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service etc.
Front desk agent
at Bin Majid Hotels & Resorts (Ras Al Khaimah, UAE)
April 2014 - February 2015
Ra’s al Khaymah
Greet and welcome guests / Check-in/out; Provide basic and accurate information in-person and via phone/email; Deal with bookings by phone, e-mail, letter, fax or face-to face; Prepare bills and take payments; Deal with special requests from Guests; Deal with complaints or problems etc.
at Olympic Broadcasting Services (OBS) SOCHI, Main Media Centre (Russia)
January 2014 - April 2014
Answer the phone in a timely manner and direct calls to the correct offices; Copy, file and maintain paper or electronic documents and records; Coordinate the repair and maintenance of office supplies; Keep front office clean and greet clients while assisting their needs and make sure they are directed to the correct department for business needs and meetings; Assist with organization of company functions and events; Prepare letters and documents, research and retrieve information etc.
at Radisson Blu Resort & Congress Centre Sochi
March 2013 - January 2014
Maintained spa appointment calendar, organized massage therapists and scheduled treatment appointments using Massage Pro Software; Hosted guests towards their specific needs when making reservations and offered multiple treatment bookings and up-sells, received and assisted clients and escorted them to correct destinations; Handled general requests for information and data; handled delicate situations, such as - customer requests, special needs and complaints; Developed relationships with guests to meet their needs and satisfaction for repeated service; Communicated all changes, cancellations and additions to spa team members; Accepted responsibility for cash drawer and ensured it balanced at close of shift etc.
Socio-cultural service and tourism
at Rostov state university of economics (Russia)
2008 - 2013 (5 years) Rostovskaya Oblast’
Bachelor of business administration
at European University in Barcelona
2011 - 2012 (1 year) Barcelona