Sociable and positive person
Highly motivated and friendly
Resistant to stress
Client Orientation, can set priorities, self-motivated, responsible
Travelling experience (27 countries)
Driving license (11 years experience)
Hobbies: Yoga, dancing, snowboarding, fitness, travelling,

Experience

  • Junior guest relations officer

    at Celebrity Cruises Royal Caribbean – Celebrity Solstice cruise ship 5*

    Июня 2016 - Декабря 2016

    State of South Australia

    Meet and greet guests upon their arrival Interact with guests and provide a welcoming atmosphere Coordinate and supervise activities for guests Attend to guests' queries, needs and other special requests Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems Promote the facilities and services offered by the hotel Cooperate and coordinate with the other hotel departments to provide an efficient service Accompany guests within the hotel to arrive at the desired place Provide general information and directions Advise and assist guests on leisure activities, places to visit and travel arrangements Be especially attentive to repeat guests and other VIP guests Bid farewell to guests at the end of their stay

  • Assistant waitress

    at Celebrity Cruises Royal Caribbean – Celebrity Solstice cruise ship 5*

    Сентября 2015 - Мая 2016

    Alaska

    Participates in rotational service delivery schedule, working in casual dining service and various other food and beverage service venues. Observes all established security and guest privacy procedures when delivering to staterooms. Provides assistance and support to assigned team of Waiters while working in the dining room to ensure efficient and seamless service delivery of all meals to guests. Presents both food and beverage menus to guests, suggests dinner courses, appropriate wines and answers questions regarding menu and wine selections per Gold Anchor Standards. Makes recommendations to entice guests while meeting management goals to reduce particular inventory stock. Relays order to galley as required and serves courses from galley and beverages from various locations.

  • Project Manager

    at Mebelny Ray

    Марта 2015 - Сентября 2015

    Moskva

    - Sale of furniture for HoReCa segment - HoReCa is a company that provides furniture and extra materials for important clients in the hotel and restaurant business. - Interior design, making project with AutoCAD - Design of project and presentation of it to clients and taking care of all the following steps of the project, like providing and making requisition of furniture, making any needed changes at the original interior design plan and establishing regular communication with the clients until the end of the project. -Cashier- Developing all the finance balance to the clients and being responsible for the transitions and receives to the interior design projects.

  • Dance teacher

    at Sierra Maestra

    Июля 2013 - Мая 2015

    Moskva

    - The basics of dance for beginners (Salsa, Bachata and other dances) - Participation in conferences (Hamburg, Germany and St. Petersburg, Russia)

  • Project Manager

    at HoReCa Master

    Июля 2010 - Февраля 2015

    Moskva

    - Sale of furniture for HoReCa segment. - Interior design, making project with AutoCAD - Design of project and presentation of it to clients and taking care of all the following steps of the project, like providing and making requisition of furniture, making any needed changes at the original interior design plan and establishing regular communication with the clients until the end of the project. -Cashier- Developing all the finance balance to the clients and being responsible for the transitions and receives to the interior design projects.

  • Sales manager

    at Restoracia

    Октября 2004 - Апреля 2010

    Moskva

    Sale of furniture for HoReCa segment - Design of project and presentation of it to clients and taking care of all the following steps of the project, like providing and making requisition of furniture, making any needed changes at the original interior design plan and establishing regular communication with the clients until the end of the project.

Education

  • Accounting, analysis and audit

    at Academy of Social Service and Relations

    2003 - 2009 (6 years) Moskva

Services offered

  • Guest Relations

    Meet and greet guests upon their arrival
    Interact with guests and provide a welcoming atmosphere
    Coordinate and supervise activities for guests
    Attend to guests' queries, needs and other special requests
    Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
    Promote the facilities and services offered by the hotel
    Cooperate and coordinate with the other hotel departments to provide an efficient service
    Accompany guests within the hotel to arrive at the desired place
    Provide general information and directions
    Advise and assist guests on leisure activities, places to visit and travel arrangements
    Be especially attentive to repeat guests and other VIP guests
    Bid farewell to guests at the end of their stay

Languages

  • Русский Native

  • Английский Conversation

  • Испанский Elementary

Followers (2)