Back office customer specialist
Мая 2015 - at Present
My responsibilities are: ▪ Writing reconciliation Excel reports, identifying discrepancies and errors in calculations and transactions ▪ Handling incoming calls from customers and internal partners, servicing customers by telephone and e-mail and attending to walk-in customers ▪ Daily/weekly/monthly report review ▪ Re-addressing issues to be handled by Amex card issuers in other countries and following up on them ▪ Scanning and filing clients` documents ▪ Providing a full range of client and internal reporting, operating client’s accounts ▪ Block / activate cards
Senior economist of payment systems department
Марта 2015 - Мая 2015
▪ Forming of transactions, keeping the operational day, settlements with payment systems ▪ Generating reports, reconciliation of accounts, identifying discrepancies and errors in calculations ▪ Conducting current accounts of plastic cards, processing of payment documents. ▪ Processing, verifying and formation of transaction files
Economist of payment systems department
Ноября 2009 - Ноября 2014
My responsibilities were: ▪ Forming of transactions, keeping the operational day, settlements with payment systems ▪ Consulting clients on the services provided with the use of plastic cards; ▪ Issue / reissue, lock / activate cards; ▪ Processing, verifying and formation of transaction files ▪ Settlement and cash services of individuals; ▪ Settlements with payment systems, correspondent banks, bank customers (exchange of information and the processing center, processing transaction files, accounting operations with plastic (debit and credit) cards); ▪ Balances and transactions reflected in merchant acquiring, cash advance.
at Moscow State University of Technologies and Management named after K.G. Razumovskiy
2008 - 2013 (5 years) Moskva
Customer Service Manager
I have a responsibility to provide a full range of client servicing at the front desk and over telephone and e-mail correspondence and support both for Mid Office and Back Office.