Experience

  • Back office customer specialist

    at American Express Bank

    Мая 2015 - at Present

    Moskva

    My responsibilities are: ▪ Writing reconciliation Excel reports, identifying discrepancies and errors in calculations and transactions ▪ Handling incoming calls from customers and internal partners, servicing customers by telephone and e-mail and attending to walk-in customers ▪ Daily/weekly/monthly report review ▪ Re-addressing issues to be handled by Amex card issuers in other countries and following up on them ▪ Scanning and filing clients` documents ▪ Providing a full range of client and internal reporting, operating client’s accounts ▪ Block / activate cards

  • Senior economist of payment systems department

    at "Absolut Bank", Moscow

    Марта 2015 - Мая 2015

    Moskva

    ▪ Forming of transactions, keeping the operational day, settlements with payment systems ▪ Generating reports, reconciliation of accounts, identifying discrepancies and errors in calculations ▪ Conducting current accounts of plastic cards, processing of payment documents. ▪ Processing, verifying and formation of transaction files

  • Economist of payment systems department

    at Torgovo-stroitelniy bank" JSC

    Ноября 2009 - Ноября 2014

    Moskva

    My responsibilities were: ▪ Forming of transactions, keeping the operational day, settlements with payment systems ▪ Consulting clients on the services provided with the use of plastic cards; ▪ Issue / reissue, lock / activate cards; ▪ Processing, verifying and formation of transaction files ▪ Settlement and cash services of individuals; ▪ Settlements with payment systems, correspondent banks, bank customers (exchange of information and the processing center, processing transaction files, accounting operations with plastic (debit and credit) cards); ▪ Balances and transactions reflected in merchant acquiring, cash advance.

Education

  • Economist

    at Moscow State University of Technologies and Management named after K.G. Razumovskiy

    2008 - 2013 (5 years) Moskva

Services offered

  • Customer Service Manager

    I have a responsibility to provide a full range of client servicing at the front desk and over telephone and e-mail correspondence and support both for Mid Office and Back Office.

Languages

  • Испанский Elementary

  • Французский Elementary

  • Английский Conversation

  • Русский Native

Followers (7)

Following (1)

Hives