Enthusiastic, logical and practical leader with 11 years SC experience who embraces challenges and develops strategy that drives change. Commercially astute with a passion for people. A firm believer in org. satisfaction and engagement. Extensive exp consulting with and influencing senior leadership

Experience

  • Head of Customer Collaboration

    at Coty

    September 2017 - at Present

    London

    Developing the company’s global collaboration strategy & leading Customer interaction in the UK; focused on Grocers (Tesco, Asda etc.), Pharmacy (Boots, Superdrug) & eCom (Amazon). Trusted as the operations’ face to the customer, working directly with senior directors and counterparts to understand their needs and bring them to the commercial relationship. Responsible for all customer facing functions including customer service, collaboration and supply. Continuously reviewing opportunities for simplification with a Lean mentality. Creating, Negotiating & Governing our Logistics and Ops trade terms to drive efficiencies. ▪ Implemented a harmonised global framework for terms Transforming the joint forecasting process and S&OP inputs through rigour, data based decisions and strong collaboration with our customers and sales team. ▪ Built global capability through design, creation and delivery of an online training package sharing best practice and personal experience

  • UK&I Supply Chain Transformation Leader

    at Coty

    May 2016 - September 2017

    Bournemouth

    Leading the integration of P&G and COTY’s beauty supply chain networks, whilst ensuring no loss of service to our customers. Responsible for design and creation of the future supply chain, leading a team of consultants, implementing a new SAP system, combining the 2 companies and building the UK&I Customer Service team and Extended Supply Organisation. Communicating all changes to customers for effective continued delivery on “day 1” and maintaining a duty of care to all the people involved through continuous communication, open question sessions and honesty. ▪ 98% OTIF to customers through the transition period ▪ 35% Reduction in head count ▪ Positive feedback from all key retailers on efficiency of change and output

  • Customer Operations Leader

    at Procter & Gamble

    August 2013 - May 2016

    Bournemouth

    Heading up the 50 strong customer facing service organisation for UK&I Prestige & Cosmetics and the Global Export Beauty businesses. Accountable for direction, global results, organisation design and people development in a £250million business. Building my understanding of how important diversity is in an organisation and how small changes can make a massive difference to employee satisfaction. Developing strong succession planning that considered peoples skills and strengths was key to our continued success. ▪ Employee satisfaction feedback consistently 80% ▪ 11 Day Reduction in Days Sales Outstanding (27%) ▪ Led customer supply chain projects that delivered an incremental £2.1million sales ▪ Certified as a project management trainer, using my experience to train key talent

  • Supply Planning Leader with Special Projects

    at Procter & Gamble

    August 2011 - August 2013

    Bournemouth

    Team leader responsible for 12 local planners managing the supply of Cosmetics and Perfume products to meet UK customer demands. Followed by a project to close down the local supply planning office and set up a central European hub. ▪ Managed 7000 skus from a network of 10 sites and Third Party Manufacturers in SAP ▪ Delivered continuous fill rate of 99% for 18months. ▪ Successfully found positive outcomes (through redundancy process or internal hiring) for all employees with zero grievances.

Education

  • Chemical Engineering

    at University of Birmingham

    2005 - 2009 (4 years) Birmingham

Languages

  • English Native

Hives