I love being in contact with people and I am a fast learner.

Experience

  • Online Support

    at Priceline

    March 2011 - at Present

    Manchester

    * Inbound & Outbound calls * Connection between customers / suppliers & locations * Training of the new agents

  • Translator

    at Freelancer

    April 2005 - at Present

    Manchester

    * Converting material from and into English / Spanish / Portuguese * Proofreading and editing final translation versions

  • Customer Services

    at Sensée

    August 2014 - February 2015

    Manchester

    * Homeworking – Inbound & Outbound calls & Emails * Knowledge of car insurance * Finding the best option according to customer needs

  • Market Assistant

    at Direct Linen

    June 2010 - January 2011

    Manchester

    * Responsible for the Spanish Market * Liaising with potential affiliates & customers

  • Events and Admissions Director

    at GSSA

    March 2010 - October 2010

    Manchester

    * Managing new contracts with universities & colleges * Organising fairs all over the world to recruit students

  • Events Coordinator

    at ISPgaya

    November 2006 - August 2009

    Porto

    * Coordinating & monitoring event timelines & ensuring deadlines * Scheduling speakers, vendors & participants * Coordinating event logistics

  • Tutor

    at Apoio XXI

    January 2009 - July 2009

    Porto

    * Planning & delivering well-structured lessons * Supporting centres in delivering the curriculum effectively * Achieving & maintain high standards of care & education

  • Tutor

    at Labirinto

    May 2004 - July 2009

    Porto

    * Planning & delivering well-structured lessons * Supporting centres in delivering the curriculum effectively * Achieving & maintain high standards of care & education

  • Marketing Assistant

    at Zoo Santo Inácio

    November 2008 - December 2008

    Porto

    * Securing sponsorships * Innovating activities * Expending market to Spain

  • Tutor

    at Xico Esperto

    January 2008 - June 2008

    Porto

    * Planning & delivering well-structured lessons * Supporting centres in delivering the curriculum effectively * Achieving & maintain high standards of care & education

  • Tutor

    at Cofides

    September 2006 - December 2006

    Porto

    * Planning & delivering well-structured lessons * Supporting centres in delivering the curriculum effectively * Achieving & maintain high standards of care & education

  • Tutor

    at Mentes que Brilham

    September 2004 - December 2005

    Porto

    * Planning & delivering well-structured lessons * Supporting centres in delivering the curriculum effectively * Achieving & maintain high standards of care & education

  • Tutor

    at Centro de Estudos de Valadares

    November 2004 - May 2005

    Porto

    * Planning & delivering well-structured lessons * Supporting centres in delivering the curriculum effectively * Achieving & maintain high standards of care & education

  • Waitress

    at Café Kazbaa

    August 2003 - August 2003

    Porto

    * Serving customers * Providing a great service * Handling with payments

Education

  • Business / Administration Level 2

    at Yovil College

    2014 - 2015 (1 year)

  • Business Development

    at Inn Formación

    2014 - 2014 (1 year)

  • Team Management Level 2

    at Inn Formación

    2014 - 2014 (1 year)

  • Coaching Level 2

    at Inn Formación

    2013 - 2013 (1 year)

  • Wedding Planner Level 2

    at Albe Formación

    2012 - 2013 (1 year)

  • Teaching and Training Qualification

    at IEFP

    2009 - 2012 (3 years) Porto

  • Teaching English as a Foreign Language

    at TEFL Express

    2010 - 2011 (1 year)

  • Tourism

    at ISPGaya

    2006 - 2009 (3 years) Porto

  • Personal Image Level 2

    at Arcomira

    2007 - 2007 (1 year) Porto

  • Serving in Events Level 2

    at Arcomira

    2007 - 2007 (1 year) Porto

  • Etiquette and Protocol Level 2

    at Arcomira

    2007 - 2007 (1 year) Porto

  • Modern Languages

    at FLUP

    2003 - 2006 (3 years) Porto

Services offered

  • Proofreading

    Portugues / Spanish / English in any area

  • Customer Support

    * Inbound and Outbound calls
    * Live chat
    * Emails

  • Languages

    * Portuguese
    * Spanish
    * English

  • Tutor

    Any area including:
    * Marketing
    * Human Resources

Languages

  • Spanish Native

  • French Elementary

  • English Native

  • Italian Elementary

  • Portuguese Native

Followers (41)

Hives