Solution Focused coach and Operations Director for Conundrum Coaching, a phone based Solution Focused coaching service for managers and entrepreneurs.
17 years experience of community/economic development. Passionate about helping clients create solutions and make progress.
January 2016 - at Present
Conundrum Coaching provides Solution Focused telephone coaching support to managers and entrepreneurs, initially in the UK but with plans to expand into Europe and beyond. As Operations Director I am responsible for designing and implementing our cloud based telephony systems (call flow, IVR, reporting), merchant services (including Virtual Terminal and PCI compliance), cross channel media campaigns (content generation and tracking), legal liaison (contracts, policies) and the coach/client user experience.
July 2015 - at Present
We specialise in stimulating local economies through community based projects. With a wide network of associates, we are happy to talk with anyone who is trying to make a difference to their local community in the areas of self-employment or creating employment. Please get in touch so we can compare notes. Our expertise in coaching skills and Solution Focused Practice enables us to run training and support programmes for colleagues who support members of the public as service users, particularly where they can come to you with their problems and expect you to solve them on their behalf. We have applied these skills to many different types of organisation in private, public and third sectors.
April 2014 - at Present
Enable2 offers a full range of quality assured interpreting and translation services to enable communication between organisations and their clients within work and professional settings. Enable2 is an efficient business yet we’re about more than making a profit for our shareholders. We aim to make a surplus so that we can plough it back into the business to offer Apprenticeships, help more people develop skills as Community Interpreters and provide Employment Support to people from disadvantaged communities. We also work with public sector organisations to help them improve their reflective work force figures to meet legal requirements. Duties and responsibilities include: shaping mission and strategic direction, overseeing financial management/appropriate risk management, fulfilment of statutory duties, provide expertise (and access to people) for organisational needs, select/evaluate/develop the Chief Executive, build and enhance the reputation of the organisation.
July 2013 - at Present
Project Manager for £3m European Union and 6 local partner match funded Enterprise Support project across West and South Yorkshire for social housing tenants and their families wanting to start or grow businesses. Overall responsibility for a team of 60 across 12 locations, successfully delivering the following outputs: New businesses created (Surviving 12 months): 61 Existing SME’s intensively supported: 250 Gross Valued Added: £1m New jobs created: 128 Jobs safeguarded: 60 Social Enterprises supported: 60 Biggest achievements were the successful navigation of 3 Government audits following a difficult inception period and getting a hug from a client at our celebration event who said 'we had changed her life'!
Level 3 - Solution Focused Practice Certificate - Distinction
2016 - 2016 (1 year) Barnsley
Level 4 - Preparing to Teach in The Lifelong Learning Sector
2012 - 2013 (1 year) Bradford
2011 - 2012 (1 year)
Spiral Dynamics Sdi Level One
at Centre for Human Emergence
2010 - 2010 (1 year) London
Development: Context & Practice (TU871) - Merit
at Open University
2009 - 2010 (1 year)
at Hidden Resources
2009 - 2009 (1 year) Bradford
B.Sc Multi-media Technology
at Leeds Beckett University
1998 - 2001 (3 years) Leeds
Solution Focused coaching for senior managers in the public and voluntary sectors.
Solution Focused coaching for small to medium sized business owners.
Solution Focused coaching training predominantly in the charitable, social enterprise and public sectors.