Living in London

Experience

  • Sevice Desk Team Lead

    at SmartFocus

    February 2017 - at Present

    London

    In February 2017, I was promoted to Service Desk Lead, heading up my own team of support engineers. It’s my responsibility to ensure that all IT systems work smoothly across the business. I personally oversee software migrations and am responsible for application deployment throughout the business and making sure the security of our in-house hardware and devices meets industry security standards. As the team lead I provide support and share knowledge to my team on best practices for the integration and administration of Active Directory, SCCM and Office 365 . It's my responsibility to categorize calls and issues and log them in our internal ticket system, JIRA.

  • IT Support Consultant

    at SmartFocus

    April 2015 - February 2017

    London

    Providing 1st/2nd Line technical support; answering support queries via ticketing system, phone, and email or at site to Windows or Mac based systems and the respective hardware and applications in use on the clients. Office 365 migration. Traveling on request.

  • 1st/2nd Line Team Member

    at Olympus Academy Trust

    November 2014 - December 2014

    Bristol

    supporting two sites; Bradley Stoke and Abbeywood Community Schools based on Windows 8.1 systems.

  • Support Team Member

    at Cardiff University

    February 2014 - May 2014

    Cardiff

    Support Team Member giving support in a migration of Lotus Notes server to Microsoft Office 365 project. Installing and setting up new programs also giving support and teaching to users about new systems as customer service.

Education

  • CCNA Cysco Systems.

    at PUA

    2003 - 2003 (1 year) Barcelona

  • Network Administrator Technician: BTEC HND Computing: Superior Technical Computer Applications Development.

    at Taulé Viñas

    2000 - 2003 (3 years) Barcelona

Knowledge and keywords

Languages

  • Spanish Native

  • Catalan Native

  • English Negotiation

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