Experience

  • Receptionist

    at CGH Les Granges du Soleil 4*

    November 2014 - May 2015

    Rhône-Alpes

    • Welcoming an international range of clientele and proposing information about activities and events in resort. • Check-in/ check-out procedures, the use of Resalys system. • Sales techniques, making pre arrival phone calls to achieve the weekly sales target for additional services. • Keeping client invoices up to date and billing them at the end of the stay. • Informing guests about the range of treatments available in the on-site spa Ô Des Cimes and managing its’ reservations. • Working with tour operators to meet their and their customers’ needs. • Dealing with guest complaints and disputes and acting upon them efficiently, often liaising with other departments and outside organisations. • Changeover day responsible for a team of contracted housekeepers, controlling the quality of the cleaning and demanding for redo’s in the event of abnormalities, working to a strict schedule.

  • Sales Assistant

    at Disneyland Paris

    June 2011 - October 2014

    Île-de-France

    • Contributing to the Disney ambiance. • Giving a high level of customer service, having a good knowledge of the products and services available in the whole resort to respond to guest queries. • Working within an international team and working alone during certain shifts. • Sales positions promoting a wide range of products, including high end merchandise. • Responsible for my own cash register and its’ cashing up at the end of the day. • Weekly recap of my section of the boutique, looking at sale figures and analysing patterns of best-selling products. • Often named best seller in frequent sales tournaments. (06/2014 – 10/2014) (07/2013- 08/2013) (06/2011- 09/2012)

Education

  • French, Spanish and Tourism

    at Sheffield Hallam University

    2012 - at Present (6 years) Sheffield

  • French, Spanish and Tourism

    at University of Alicante

    2014 - 2014 (1 year) Alicante

Languages

  • Spanish Conversation

  • French Negotiation

  • English Native

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Following (1)

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