December 2018 - September 2019
I was most recently a service advisor working at Rybrook Jaguar in Warrington which with my assistance solely from the position I held was a constant fixture in the top 5 Jaguar retailers in the country based upon customer satisfaction and feedback. My role is in a team of advisors helping maintain a smooth, professional and efficient environment for our customers within the service department of a busy dealership. Even though my official title is that of a service advisor, I have had the privilege of being requested to offer my assistance to a more senior level due to my capacity of being able to understand and deal with more challenging situations.
Front of house manager
July 2016 - December 2018
This was a similar role to that of Jaguar, working in aftersales. My main role was providing an exceptional customer service experience and ensuring a smooth running department.
at Millennium Motorcycles
September 1998 - July 2016
I started at millennium motorcycles as a parts assistant and worked my way up to aftersales advisor. Providing expert advise and an excellent level of custom service in a busy motorcycle dealership. Ensuring high levels of both written and verbal communication were used to provide a great customer service experience. This also involved using several different IT systems and managing junior members of staff.
Access to Higher Education Diploma
at St Helens College
2019 - 2020 (1 year) Liverpool
at Sutton High School
1993 - 1998 (5 years) Liverpool