• Customer Fulfilment Rep

    at IBM- Lenovo

    March 2014 - at Present

    Glasgow City

    Main activities and responsibilities • Loading and processing customer orders in SAP system; • Managing and following up sales orders; • Dealing with customer enquiries (manufacturing, shipment, delivery); • Providing support to 20 Business Partners (Russia, Ukraine, Hungary, Bulgaria, Slovakia, Slovenia, Lebanon, Jordan, Iraq, Egypt, etc.); • Providing extra cover when needed to Business Partners (Central Europe, Middle East and Africa); • Communicating internally with all departments and externally with transportation companies to achieve customer satisfaction; • Loading and processing various types of customer claims; • Expediting the manufacturing, shipment and delivery process of the goods according to customer needs.


  • German Elementary

  • English Negotiation

  • Portuguese Conversation

  • Russian Native

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