Experience

  • Customer Care Advisor

    at Monica Vinader

    December 2019 - December 2019

    London

    Monica Vinader is a British Jewellery brand - Winner of the UK jewellery Awards in 2009 - Helped customers choose the right product - Conducted problem solving and troubleshooting - Dealt with after-sales queries: return and exchange on products - Provided excellent customer service at all time through Live Chat and Emails

  • Customer Success Specialist

    at REKKI

    February 2019 - September 2019

    London

    REKKI is a free mobile app that revolutionizes the hospitality industry. - Dealt with suppliers relationships (on-boarding, management of the supplier database) while managing back-end operations of the mobile app - Ensured positive customer experience for over 3000 locations over the globe - Provided weekly report on the French Market

  • Training Manager

    at Thom Europe

    May 2018 - February 2019

    Île-de-France

    Thom Europe is the European leader in affordable jewellery with over a thousand stores. - Oversaw management courses for over 1500 trainee - Assisted logistics management of 15 academic programme

  • Customer Service Advisor

    at Galeries Lafayette Haussmann

    February 2018 - February 2019

    Île-de-France

    Galeries Lafayette is the most renowned French Department Store with over 100 years of expertise. - Maintained a high level of customer service for the most visited Parisian Department Store - Mentored Junior customer advisor - Dealt with dispute resolution regarding taxes and financing options

  • Personal Assistant

    at Influence4You

    September 2017 - February 2018

    Île-de-France

    Influence4You is a marketing agency specialised in Marketing based on Social Media and Influencers. - In charge of the financial area for the influencers and suppliers (billing, delinquency management) - Implemented Human Resources policies: in charge of team administration and well-being - Managed the organisation of monthly events for potential customers - Translated content for the company's international website - In charge of creative writing for the company's blog

  • Sales Consultant

    at Galeries Lafayette Haussmann

    June 2016 - August 2016

    Île-de-France

    Galeries Lafayette is the most renowned French Department Store with over 100 years of expertise. - Customer advise and assistance - Supplies control - Stock management - Cashing

Education

  • International Management Bachelor

    at Université Paris Est Marne La Vallée

    2017 - 2018 (1 year) Île-de-France

  • Exchange Student in Business

    at CORVINUS UNIVERSITY OF BUDAPEST

    2017 - 2017 (1 year) Budapest főváros

Languages

  • English Negotiation

  • French Native

Hives