Experience

  • Helpdesk

    at Avarto/Helpdesk

    November 2016 - December 2017

    Liverpool

    Whilst working on the helpdesk my duties were: Responding to queries via chat, email, or phone Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyse common complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems

  • Dry cleaner.

    at Dry cleaning and ironing shop.

    July 2013 - April 2015

    Liverpool

    Helping customers understand the process and making sure they are happy with their service.
Assisting my co-workers in maximising sales.
Maintaining the cleanliness of the shop at all times.
Taking customer opinions/ complaints and reporting to my workers to see what can be done to fix them.
Helping out and delivering service and produce at local areas.

I displayed excellent customer care and service skills, and worked efficiently in fast paced duties in the environment. I worked here part time. I enjoyed it a lot

Education

  • Maths

    at Bellerive

    2010 - 2015 (5 years)

  • English

    at Bellerive

    2010 - 2015 (5 years) Liverpool

  • BTEC Science

    at Bellerive FCJ

    2010 - 2015 (5 years)

  • History

    at Bellerive FCJ

    2010 - 2015 (5 years) Liverpool

Languages

  • Hindi Native

Hives