Experience

  • Finance & Retention Manager

    at Rybrook Warwick BMW

    January 2018 - at Present

    Warwickshire

    Working alongside the New & Used Car Retail Sales Managers I provide valuable support and guidance for all finance related enquiries. Working to maximise opportunities whilst building, managing and retaining customer relationships. To oversee the sales process, ensuring all sales activities are systematically managed, including direct negotiation when required to ensure we retain maximum profit and that customer satisfaction is delivered to the highest possible standard. To control and manage our CRM database ensuring all information is being entered, updated and used correctly and in line with GDPR requirements. Provide the upmost customer service for both B2C and B2B customers. Ultimately supporting them throughout the process and retaining business. Remaining compliant with the Financial Conduct Authority and actively ensuring the completion of monthly TCF regulations ensuring customers purchases are accurately logged.

  • Sales Executive

    at Sytner BMW

    January 2017 - January 2018

    Birmingham

    As a fully accredited BMW Sales Executive I developed my personal selling style whilst maintaining the BMW guidelines. Here where i provided the highest level of customer service using my knowledge, organisation and efficiency to ensure all customers expectations and requirements were met. Completing monthly targets and bonus‘ by working with a range of enquiries (Showroom, email, telephone, CRM) ensuring that customers needs were thoroughly and accurately qualified with their demands and needs fully explored. Recommend appropriate optional equipment whilst keeping the customers financial budget in mind. Ensuring every customers expectations and requirements are exceeded wthroughout the sales experience.

  • Retention Executive

    at BMW Australia

    May 2016 - October 2016

    State of Victoria

    Whilst working for a BMW factory Dealership in Australia I provided a comfortable environment where new and exisiting customers could express their requirements and needs. Qualifiing the customers on a sales level to ensure we provided the upmost high level of service to create and maintain business. Contact all BMW Financial Services payout and retention customers using the Dealerpoint+ system. Building and maintaining customer relationships to ultimately retain business now or going forward. Retain or refinance our existing customers to acheive the KPIs set.

  • Sales Executive

    at Sytner BMW

    April 2015 - November 2015

    Coventry

    After being promoted from BMW Product Genius i used this experience to provide my own individual friendly and comfortable selling style for the whole range of BMW Automobiles. Providing an extremley high level of customer service to ensure customers knew they were listened to and could discuss their wants and needs without feeling under pressure. Maximise the profit within each sale by working closely with a range of business managers whilst paying close attention to my customers requirements. Provide a superior level of customer service to all customers at all times. Ensuring they have a point of contact before, during and after the sales process. Deal with a range of enquiries efficiently including CRM/Email/Telephone/Walk ins etc

  • Product Genius

    at Sytner BMW

    April 2014 - April 2015

    Coventry

    As a fully accredited BMW Product Genius i maintsined a high level of knowledge to ensure i could answer all customers questions and needs, giving them the confidence to purchase through my team. Ensure our showroom and pitch was well presented at all times and in line with the BMW guidelines. Help achieve monthly targets by creating strong rapport with customers both face to face and on the phone, growing confidence and hands on experience with the sales process. Complete test drive with customers whilst providing suitable information and knowledge about the particular vehicle. Key Acheivements: - Winner of the Customer Satisfaction Award 2015 from BMW UK for my daily commitment and enthusiasm for the brand. Overall being a true ambassador for the brand. - Completion of the BMW Product Genius accreditation

Education

  • BA (Hons) Textile Design

    at Birmingham City University

    2010 - 2013 (3 years) Birmingham

  • Art and Design Double Award AA

    at Settle College

    2008 - 2010 (2 years) North Yorkshire

  • Graphics Design

    at Settle College

    2008 - 2010 (2 years) North Yorkshire

  • GCSEs English Literature, English Language, Maths, Biology, Chemistry, Physics, Art & Design, Product Design, RE, French

    at Settle College

    2003 - 2008 (5 years) North Yorkshire

  • Bachiller secretaria comercial

    at Rafael Villavicencio

    1978 - 1982 (4 years)

Languages

  • Cl Native

  • Hindi Native

Hives