Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • London

Description

2019 Bloomberg Customer Support Representative (German or Russian)

London
Posted May 13, 2019 - Requisition No. 75078

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First impressions can make or break a client's perception of an organisation. This is why our Bloomberg Customer Support Representative role is about more than just handling inbound phone calls - it's about building a journey for our clients and connecting them to people who keep their businesses alive.
The Role

Our customer support model follows the sun. We provide seamless service, aiming to resolve the majority of incoming inquiries that come via phone and a good portion of the technical questions received via the Bloomberg Instant Messaging. It is a fast-paced environment so the ability to multitask, solve problems and communicate effectively is imperative to succeed in this role.
You're professional and personable, intelligent and love to help people out. You're a solution-provider, with a real passion for providing platinum customer support and thrive being on front-line handling customer inquiries. You'll work as part of our 500 strong global team, supporting our clients collectively in more than 18 languages day in day out.
What's in it for you?

This is an exciting entry level position for candidates seeking a challenging, customer-focused opportunity. We would love you to bring your previous customer service experience to us; however through our professional training program we will make sure that you are ready to provide outstanding customer service to Bloomberg's 325,000 clients and 19,000 employees.
You'll never stop learning...we'll invest in your career, and coupled with our unique approach to career development, we will help you expand your skills and opportunities in this role. You'll receive an introduction to Bloomberg products, services, our clients and a broader insight into global financial markets. Our experienced Bloomberg Customer Support representatives have the opportunity to be involved in mentoring, recruiting, quality control and idea generation among other responsibilities.
You'll live and breathe Bloomberg's dynamic environment and contribute to helping our clients.
We'll trust you to:

Provide extraordinary customer service to our clients on inbound and outbound phone calls and IB (Bloomberg Instant Messaging)
Troubleshoot and resolve Bloomberg terminal related issues
Transfer customer calls (if appropriate) to other business areas
Identify, research, and resolve customer issues using proprietary company software
You'll need to have:

Phenomenal customer service skills
Strong telephone etiquette and a professional demeanour
Read, write and speak fluent English plus one of the following languages (as a minimum) to business level; German or Russian
Excellent verbal and written communication skills
Multi-tasking and problem solving skills
A desire to be part of a team but also work independently
Flexibility to learn and grow in a dynamic, client-focused, environment
You'll need to be able to:

Occasionally work weekends or on a bank holiday (day back in lieu)
If this sounds like you - please apply and we'll get in touch to let you know what the next steps are. To learn more, visit our YouTube channel "Inside Bloomberg".
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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About the company

It takes a force to run an organization with more than 192 offices and nearly 19,000 people. We are that force. And we’re always looking for smart people to keep our engine running.

Our roles vary, but the one thing we all share is a commitment to helping Bloomberg remain efficient and effective – every day. To do so, we partner with our businesses to answer their questions, solve their problems and provide strategic guidance.

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