Job description

Requirements

  • Entry level
  • No Education
  • Salary £38,000.00 - £43,000.00 gross per year
  • Peterborough

Description

3rd Line Infrastructure and Cloud Engineer
Peterborough
£35,000 - £43,000 + On Call + Benefits
Permanent

Are you a 3rd line Infrastructure engineer looking for your next challenge?
Do you have experience working with Windows Stack?
Do you have experience working with Public/Private/Hybrid Cloud Solutions?

Then this 3rd Line Infrastructure Engineer role may be for you!

I am currently recruiting for a 3rd line engineer to join an industry leading IT services company, this role entails responding to BAU 3rd line incidents logged on the incident management system and to ensure that all incidents are resolved within the agreed SLA whilst providing help and support to the team.

Why Join?


- Opportunity to work for one of the largest MSP's in the country
- Working with the latest technologies
- Our client are always looking to improve their staff by putting them through appropriate accreditations to improve their staff and promote internal progression

Key Duties
To respond to incidents logged on the ticketing system and provide end users with technical solutions whilst working towards set SLA's.
Provide technical assistance to on-going projects when required.
Provide a point of technical escalation and expertise for 2nd line engineers.
To provide support as part of the 24x7 out of hour's rota.
Looking to improve and grow own skill and knowledge base in appropriate areas.

Essential


- At least 3 years' experience in a similar support SLA driven role
- Customer service skills
- Proven experience in delivering projects and complex changes.
- Knowledge/Experience in the following technologies

o Windows Server- 2008/2012/2016
o Public/Private/or hybrid cloud solutions
o Exchange 2013/2016
o Active Directory
o Skype for Business- Lync Unified Communications
o File Server / Print Server
o Microsoft RDS

Desirable


- Microsoft Azure knowledge
- AWS Knowledge
- SCCM Knowledge
- VMware Knowledge
- Security Clearance (SC) Advantageous
- Experience in ITIL best practices desirable

3rd Line Infrastructure and Cloud Engineer
Peterborough
£35,000 - £43,000 + On Call + Benefits
Permanent

  • active directory
  • customer service
  • vmware
  • windows
  • windows server