Job description


  • Entry level
  • No Education
  • Salary £24,000.00 - £27,000.00 gross per year
  • Leicester


Application Support Analyst

Application Support / Service Desk / IT Support / SQL / ITIL / Permanent / Leicester

Exciting opportunity for an Application Support Analyst to join my innovative client at their newly refurbished office in Leicester!

The Application Support Analyst will work within ITIL best practice framework to provide first point of contact technical application support for customers. You will be working as part of a shift team (Sunday 10pm - Friday 10pm).

Key responsibilities:
*Trouble shooting, diagnosing and resolving (based on knowledge) application & database related technical issues within a SQL, Web & Server Process environment.
*Being first point of contact via phone, email and customer portal. Managing customer liaison, pro-active feedback and customer queries from ticket creation to resolution.
*Log calls in the Service Desk call logging system
*Call follow through with 2nd Line Analysts, Development Leads and 3rd parties where necessary.
*Flagging common issues for problem investigation and resolution.
*Linking recurring Incidents to open problems.
*Customer feedback and ticket resolution.
*Daily/weekly monitoring checks on customer systems following runbook instructions
*Logging and organising hardware maintenance incidents with 3rd party vendors
*Review 3rd party support contracts and flag when renewal is required
*Maintaining documentation and Configuration Management Database

Key skills and experience required:
*Previous experience working in an Application Support type role.
*Experience working in a SQL, Web & Server environment.
*You will ideally have exposure to ITIL practices.
*Very good communication and customer service skills.

This is a great opportunity to join a market leading company during an exciting time. The salary on offer for this role is £24,000-£27,000 per annum plus up to circa £5,000 shift allowance. There is also a very good company benefits package on offer!

Please apply ASAP to be considered!

Application Support / Service Desk / IT Support / SQL / ITIL / Permanent / Leicester

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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