Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Glasgow


Job description

The Operations hub manages the day to day operations of scheme delivery. It works in collaboration with all hubs to deliver excellence. The hub deals with a vast number of enquiries on a daily basis. It handles reviews, information requests and verifications. It manages certificates and administers the payments to scheme participants. It also manages the application and assessment/amendments process. Last but not least, the hub is the centre for fuel management and sustainability

Within the Operations hub we have a number of functions:- Enquiries Portfolio
Applications and Assessment portfolio
Data and Payments Portfolio

Assistant Managers will work within one of these areas. The role holder will work to help deliver the team and hub objectives and they will work in one of the above areas or a combination of them.


Key responsibilities

• Liaising with teams within and outside of the hub to understand and prioritise workload
• Ensuring applications for accreditation are accurately assessed against the scheme’s eligibility criteria within set timeframes
• Contacting relevant teams and people to manage more complicated cases
• Handling applications and assessment/amendment processes
• Supporting all aspects of operations and scheme related work
• Meeting the team’s Key Performance Indicator targets

Specific Skills and Capabilities

Please ensure that the essential and desirable criteria are addressed in your sustability statement.


• Excellent verbal and written communication skills
• Excellent customer service skills
• Detailed oriented, analytical and methodical
• Proven IT skills, including MS Office suite
• Ability to organise and prioritise a shifting workload
• Good team player as well as the ability to work on own initiative


• Engineering or technical background
• Understanding of renewable heating technologies Benefits


Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan. Things you need to know


Successful candidates must pass a disclosure and barring security check. Selection process details

To apply for this role, you are required to submit a CV and Suitability Statement. Your suitability statement should address the essential and desirable criteria included in the role profile.
Completed applications should be submitted by midnight on the closing date. Applications received after that time will not normally be considered. Your application should consist of:

• CV (saved as forename.surname CV)
• Suitability Statement

Your completed application will be acknowledged by e-mail.

Feedback will only be provided if you attend an interview or assessment. Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here. Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Further information

Civil Service Commission's Recruitment Principles. The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open compeition. More detailed information can be found on the Civil Service Commission website: If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact Ofgem in the first instance who will investigate your complaint. If you are not satisfied with the response you receive from Ofgem, you can contact the Civil Service Commission at advertiser's site Share this page

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