Job description


  • Entry level
  • No Education
  • Salary to negotiate


Fortnum & Mason are seeking an energetic and warm Sales Associate, to join our team on the Ladies Second Floor, within our Baby & Loungewear department. Through exceptional customer service skills, superior product knowledge and passion for luxury retail, our Sales Associate will guide our customers through a seamless customer journey.
Our Baby & Loungewear Sales Associate will play an active role in the ongoing success of the Fortnum’s brand. In everything that we do, Fortnum & Mason aims to deliver a sense of pleasure to our guests, and this will be achieved by demonstrating exceptional interpersonal and communication skills, immaculate personal presentation, and the ability to develop strong relationships with customers. Our successful candidate will offer support and advice in accordance with customers’ needs and requirements, host and assist at departmental events, resolve customer issues, complaints, requests and queries, and effectively operate our cashier system.
Our candidate will have previous experience working within a luxury retail environment, a passion for womenswear and accessories, and a willingness to learn and progress within the fashion industry. Further to this, the ability to work within a team, in a fast paced and varied environment, as well as enthusiasm and self-motivation for work, is an absolute must. In addition, our candidate must be able to commit to a full time rota, which changes weekly, and involves weekends.
Fortnum & Mason is one of the most luxurious stores in the world. Since 1707, we have provided a trove of hampers, tea and beautifully curated products. Our legendary service does not happen by accident: it takes talent, skill, knowledge, attention to detail, discreet courtesy, effort and energy to ensure our customers receive the best service.
If you are looking for your next challenge, apply today.

Job Types: Full-time, Permanent


- luxury sales: 1 year (Required)