Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


Job Purpose

This is an exciting opportunity for a driven and committed individual to join our BBC TFM Account as a Business Coordinator.

Reporting to the Account Director this role will provide efficient and effective administrative support working within a dedicated team and will have co-ordination and administrative responsibility for the structure of the account. Learning and development co-ordination is a key output for the role also.

This job description is intended as a guide to the principle duties and responsibilities and will be complimented with regular reviews and a personal development plan.

- Maintain, manage and report from the account’s administrative people process known as SLAM (starters, leavers and amendments), challenging managers where the process is not adhered to
- Update and distribute the account organisation chart ongoing, ensuring the managers adhere to the process and challenge where this is not achieved
- Establish and maintain a post identification number structure for each of the regions/departments within the account to ensure structures reflect the commercial contract with the client
- Maintain the Master Property List to ensure all BBC buildings are supported by our team and our contractual obligations are met
- Maintain and manage the account’s exit interviews for all leavers from the account, ensuring the managers adhere to the process and challenge where this is not achieved
- Structure an account communications plan and ensuring all adhere to it through appropriate audits
- Regularly communicate important messages to the account from the Senior Leadership Team whilst maintaining all distribution lists
- Create and distribute a regular account newsletter co-ordinating with the BBC Workplace client
- Co-ordinate and facilitate monthly training sessions on smarter working practices for all account colleagues led by a member of the Senior Leadership Team
- Generate weekly, monthly, and ad-hoc reports for the HR Business Partner, the Account Director and the senior leadership team using data from the SLAM and exit interview processes
- Request, manage and analyse reports provided by other central teams
- Continually review best practice and efficient ways of working, looking to make improvements where required
- Absence monitoring

- to ensure compliance by managers to HR Payroll central recording
- carry out quarterly audits on holidays taken to promote good management processes to prevent carry over of holidays or ‘bottleneck’ at year end

- Design and facilitate (and sometimes lead) training sessions including webexes and conference calls
- Run quarterly training sessions on above processes, focusing on the processes where there is a high rate of non-compliance
- Reconcile the account’s organisation chart with reports produced by HR Operations identifying any discrepancies to ensure no leavers are not processed correctly and no over-payments are made to leavers
- Maintain and manage the Learning and Development (L&D) Database for all colleagues across the account
- Maintain and ensure adherence to an account wide induction for all new colleagues
- Generate reports from the L&D activity to identify where the account is developing individuals and teams and where gaps need addressing
- Ensure all operational managers are made aware of when professional qualifications/certification require updating and communicate this in time, ahead of the expiration of the current one, and escalate where no traction is gained
- Occasional need to provide note taking support to managers in formal processes

Knowledge Skills & Experience
- Strong organisation skills
- Ability to work as part of a group or individually
- Proven ability to work to deadlines and use initiative to solve problems
- IT literate with exceptional working experience of Excel, Word and PowerPoint
- Experience of managing and facilitating webex sessions

Person Specification

- Confident communicator
- Ability to ‘own’ a task through to completion
- Very flexible approach to work and individuals
- Genuine enthusiasm to learn, develop and the ability to think ahead
- Positive attitude to work activity, the business, and all colleagues
- Trustworthy and honest
- Professional, well presented, and eager to gain more experience and knowledge
- Excellent verbal and written communication skills

  • excel
  • payroll
  • powerpoint
  • word