Job description


  • Entry level
  • No Education
  • Salary £20,000.00 - £23,000.00 gross per year
  • Leeds


BigChange, Graduate RoadCrew Support

Location: Leeds
Salary: £20 – 23k
Sector: IT – Software

Award-winning BigChange is looking to grow their Roadcrew Support team to keep delivering the mobile resource management solutions they’re known for. They work with businesses of all sizes to bring them highly intuitive, all-in one solutions and significant return on investment.

Innovators in their field, BigChange want to bring on board articulate graduates to manage client relationships. This is a fantastic role for a graduate interested in relationship management and technology to benefit from market leading training and development in both areas, with a company well-established in its field.

What you get:

- Highly competitive salary of £20 – 23k
- 33 days holiday, plus bank holidays, plus ‘BigChange Birthday’
- Extensive training and support including a 2 week induction program - ‘BigChange University’
- Warm and inclusive work environment that includes a number of social events
- Subsidised gym membership
- Free yoga classes
- Free professional massages
- “Motivational Mondays” – inspiring talks monthly from extraordinary people.
- Cash health plan
- Pension contributions
- Flexi Fridays
- A position within a rapidly expanding and highly reputable technology company


- Support the roll-out of new applications and system information, changes and updates
- Troubleshoot system & network problems
- Diagnose & solve hardware/software issues
- Install & configure computer hardware operating systems & applications
- Resolve customer issues, escalating them to relevant people where necessary
- Act as intermediary between client and service teams
- Identify business needs and find ways for the businesses products to add value
- Provide accurate and meaningful feedback to customers
- Provide administrative support as necessary


- Educated to degree level
- Previous customer service experiences
- Excellent communication/interpersonal skills
- Interest, or solid understanding of IT including; Word, Powerpoint and experience using spreadsheets and databases

Next Steps:

If you require this job specification or to apply in an alternate format please visit the Pareto website.

(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)

  • due
  • hardware
  • powerpoint
  • software
  • word