Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


Bloomberg Customer Support - Team Leader

Posted May 15, 2019 - Requisition No. 75128

The Role:

Bloomberg Customer Support is looking for a focused individual for a Team Leader position in the EMEA region.
As a BCS (Bloomberg Customer Support) team leader, you will work towards developing a collaborative team environment that fosters creativity and places a high value on providing quality customer service. Striving for excellence in both team productivity and customer happiness is at the heart of this position. In being a Team Leader - you will be responsible for the hiring, on-boarding, evaluation and continued development of your team members. The growth and development of your team at Bloomberg will be wholly owned by you!
We'll trust you to:

Maintain quality relationships with your team on both a group and individual level
Ensure that your teams’ performance is on track to meet departmental goals across multiple metric categories such as productivity and quality
Empower your team to innovate and challenge traditional thinking on how to best solve client issues
Establish strong interdepartmental relationships to build a meaningful employee network
Provide tailored coaching that improves individual productivity and performance
Possess an ability to collaborate across multiple departments
Build and drive strategies for your team and region
Drive business critical projects in Customer Support
You'll need to have:

Demonstrated people management and change management skills
Extraordinary level of customer service
Strong networking and communication skills (written and verbal)
Experience working in a team-oriented, collaborative environment
Strong project management skills
We’d love to see:

Ability to read, write and speak one of the following languages (as a minimum) to business level; French, Italian, German, Spanish, Portuguese, Russian
If this sounds like you - apply and we'll get in touch to let you know what the next steps are.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

About the company

It takes a force to run an organization with more than 192 offices and nearly 19,000 people. We are that force. And we’re always looking for smart people to keep our engine running.

Our roles vary, but the one thing we all share is a commitment to helping Bloomberg remain efficient and effective – every day. To do so, we partner with our businesses to answer their questions, solve their problems and provide strategic guidance.

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