Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Leeds


Do you have excellent attention to detail and looking for a role where you can apply your skills?
Are you looking for a career in customer service & administration?
Who we are…
Founded in 2009, BW Legal has seen continued growth year on year due to the expertise we show in the debt recovery industry and has grown in to the UK’s largest independent debt recovery law firm.
250 staff from one head office who concentrate solely on debt collection;
Largest specialist debt collection law firm in the UK;
Specialists in consumer debt;
Specialists in commercial/business debt across all sectors;
Cutting edge and compliant platform includes call monitoring, bespoke reporting, online portal and volume court claim issue;
Multiple winners of various categories across nationally recognised consumer, commercial and customer service awards; and
Unlike most law firms, we operate a modern, lean management structure which keeps us in front in terms of technology and compliance and allows us to deliver truly cost effective solutions.
What you will be doing…
Provide excellent customer service by responding to correspondence & emails and telephone calls received from customers, 3rd parties and internal teams. Work within agreed SLA’s.
Ensuring the enquiries are resolved at the first point of contact by adhering with the firms ‘Treating Customers Fairly’ approach
Mitigating complaints and ensuring queries are resolved.
Entry of key data into case management system
What you need…
Current or previous experience in a customer service environment is desirable
Previous experience working in debt recovery/debt management /debt advice role would be desirable but not essential
Letter writing experience is desirable
Experience of Microsoft Office is desirable
Experience of working in a regulated, TCF driven environment is desirable
Excellent spelling, punctuation and grammar
Demonstrate a strong focus on attention to detail
GCSE in English or equivalent is desirable
Who we are looking for…
Maintains a professional image/attitude at all times and demonstrates an understanding of the standards required when working within a regulated law firm.
Motivated with the ability to work at a fast pace but with excellent attention to detail
Confident to make decisions within guidelines provided but awareness to look for advice and support as necessary
Well organised, is able to prioritise work and be capable of proactively managing cases
Strong team player but is also capable of using initiative and working on own as required
Be flexible and not afraid of change. Have the ability to quickly understand new processes and apply these.
What we offer…
BW Legal Health Cash Plan
Death in Service Scheme.
25 days holiday + bank holidays.
Paid Birthday Holiday
Employee Assistance Programme
My Wellness Portal
Thrive App
Neyber Loans
My Staff Shop – Employee Perks and discount site.
BW1 – Employee Social Club.
Free parking.
BW Legal Café – an onsite subsidised café!
Build your career with the BW Legal!
Job Type: Full-time
Salary: £17,700.00 /year