Job description


  • Entry level
  • No Education
  • Salary £19,000.00 - £20,000.00 gross per year
  • Glasgow


Glasgow Claims Advisor & Roadside Rescue

We're proud to be number 3 in The Sunday Times 25 Best Big Companies to Work For 2019 Our salary package starts from £20,710
- £22,628 depending on experience and includes a 9% pension contribution.

What we're looking for:

In Glasgow we're looking for people like you to join DLG across our Claims teams.

Customers will be contacting you at a distressing time, so we'd love you to be able adapt your approach, be empathetic, supportive and really listen to our customers' needs in a situation.

It goes without saying you'll have to be a phenomenal multi tasker here, but don't worry if you don't have experience we are here to develop you in your role and this starts with our training programme.

Our Glasgow teams support our Motor, Home and Travel insurance products as well as Roadside Rescue and Damage Management teams

What you'll be doing:

We pride ourselves on providing a great claims experience at a difficult time for our customers.
Whether our customer needs support with their home, motor or travel claims, you'll be responsible for handling a claim to the final outcome.

No matter what experience you have, we'll have the role for you!

Available roles are:

Home, Motor and Travel Claims
- opening hours 8am
-8pm, teams assist our customer through the initial registration of their claim.
It is not always easy, as customers can often be upset or in stressful situations.
So, you'll need to take the time to talk through the claim whilst gathering accurate information and ensuring you are being empathetic and understanding to the customer's situation.
The role has real variety as it works closely with the customer and third-party suppliers daily.
Roadside Rescue teams for Green Flag- opening hours 7am
- 10pm , teams assist our customers at the roadside if they have broken down or have damaged their vehicle.
They may even be dealing with customer queries as well as talking through the benefits of our Green Flag product.
Working in Rescue is not a 9am-5pm, Monday-to-Friday job and, as a result, we do pay additional shift allowances for consultants that are required to work unsociable hours in order to service our customers.

This role will give you more than a sales and service experience as it you will also be looking after customers roadside rescue claims.
In this role you'll be at the heart of our business and you'll need be enthusiastic, upbeat and committed to delivering the best service.

Damage Management and Home Resolutions- opening hours 8am
- 6pm, even with no experience you can join these teams and support our customers after the initial claim has been registered.
This role is all about communicating regularly with the customer, ensuring they know what is happening.
You'll take ownership and be dedicated to investigating and resolving a claim to its final outcome.

You'll need to ...

Keep our customers at the heart of what you do
Be proactive in your approach
Take ownership
Be empathetic and understanding
Adapt your approach to our customers' needs

You may need to ...

Resolve outstanding investigations
Negotiate a fair outcome
Take ownership

What we'll give you:

Come join us and you'll find yourself in the middle of one of the most on-the-go teams in the business.
We're always encouraging internal development and you'll have access to loads of learning opportunities, events and conferences to build your industry knowledge.
We also have team lunches, wellness walks and team nights out

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