- Entry level
- No Education
- Salary to negotiate
Client Success Specialist IV-18000NJ5 Preferred Qualifications Who are we?At NetSuite our vision is to “Transform how businesses operate to achieve their business vision”. We deliver a single integrated business application suite that is the backbone of growth and disruption, enabling business to adapt with agility and flexibility with the ever changing market needs. We are obsessed with making every customer a fan for life! Who are we looking for?Above all else, we look for intelligence, passion and drive. If you wake up every day looking for challenging and creative ways to grow and develop your career – you will want to get on this ride. The ideal candidate will have a 4 year degree plus well rounded background in Customer Success in the ERP Software industry and some type of client facing sales experience. Why is this an exciting opportunity?NetSuite has built a revolutionary solution that has been extremely well received by clients and the marketplace in general. The sales team is beyond excited to sell this solution, and companies are asking to see it. This is an opportunity to be part of the excitement and rewards of a startup, within a well-established brand/company (NetSuite) with the financial backing and resources of Oracle. Pretty. Awesome. Career changing. Mind blowing?? (ok ok, I get it that’s probably too far too soon). But seriously, this team is passionate about its customers. They are smart, driven, and poised to win! Responsibilities: Proactively assess customer satisfaction and issues, resolve or escalate.Partner with the clients to make sure the proper solutions are still employed, and suggest upgrades where needed.Serve as liaison at times between Account Management, Deployment and Professional Services.Maintain smiley faces on the clients! Preferred Qualifications/Skills:· Ability to diagnose, prioritize and drive resolution to Customer escalations.· Ability to configure NetSuite to customer specific business process flows.· Ability to customize NetSuite to address business process requirements.· Experience deploying NetSuite Partner solutions that complement existing NetSuite functionality.· Ability to maintain empathy with Customer and alignment with NetSuite strategic plan.· Ability to effectively manage situations which include resources from Account Management, Development, Executives, Product, Professional Services and Support to address Customer business process requirements.· Customer Success role function experience strongly preferred· NetSuite solution implementation experience preferred. Competing platform experience may be considered.· BA/BS from top tier college/university in relevant field – finance, accounting, supply chain, information systems, business, economics· Love to “geek out” and understand HOW and WHY our software works the way it does· Intelligent, motivated and competitive with a “roll-up-the-sleeves” and “get the job done” attitude· Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable) Detailed Description and Job Requirements Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client. Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction. Act as mentor to newer CSMs on a voluntary basis. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.As part of
About the company
The Oracle Corporation is an American global computer technology corporation, headquartered in Redwood City, California. The company primarily specializes in developing and marketing computer hardware systems and enterprise software products – particularly its own brands of database management systems. In 2011 Oracle was the second-largest software maker by revenue, after Microsoft.
The company also develops and builds tools for database development and systems of middle-tier software, enterprise resource planning (ERP) software, customer relationship management (CRM) software and supply chain management (SCM) software.