Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


About the role

You will be providing comprehensive management of the Case Management System (CMS) with specific responsibility for maintaining system performance and supporting users across the sector. Managing the CMS supplier (Servelec) / sector relationship will be key to the effective delivery of the system as will the scheduling of system upgrades, releases, technical fixes, maintenance and general functionality. Ensuring the integrity and security of the system through the supplier and providing reassurance to the sector on these issues.

Reporting to the CMS Management Board, which comprises key members of the military charity sector will be a vital part of this role, ensuring the board are aware of risks, challenges and budget but also of successes and achievements.

About the team

This is a new team and the Manager role will be keen to lead from the front whilst building a strong team ethos and bond between its new members.

About you

To carry out this role successfully you will have a track record of:

? An understanding of Casework Management systems and the interfaces between them and other CRM tools.

? A systematic and methodical way of working

? Experience of managing a customer service desk and handling issues that arise

? Stakeholder management experience and the ability to communicate effectively at all levels

? Experience of Servelec Mosaic would be advantageous

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

Please download the job description here.

For further information about SSAFA's benefits, please click here.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

For further information

If you have any queries or would like to speak to someone about this role, please contact Julie McCarthy on 02074639212 for an informal discussion.

Closing date: Midnight on 2 June 2019

Interviews: TBC

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service. SSAFA is committed to safeguarding and expects all employees and volunteers to share this commitment.

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV. Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission. Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA's Privacy Statement at

Hives where you can find this job offer