- Entry level
- No Education
- Salary to negotiate
About the role
You will be providing comprehensive management of the Case Management System (CMS) with specific responsibility for maintaining system performance and supporting users across the sector. Managing the CMS supplier (Servelec) / sector relationship will be key to the effective delivery of the system as will the scheduling of system upgrades, releases, technical fixes, maintenance and general functionality. Ensuring the integrity and security of the system through the supplier and providing reassurance to the sector on these issues.
Reporting to the CMS Management Board, which comprises key members of the military charity sector will be a vital part of this role, ensuring the board are aware of risks, challenges and budget but also of successes and achievements.
About the team
This is a new team and the Manager role will be keen to lead from the front whilst building a strong team ethos and bond between its new members.
To carry out this role successfully you will have a track record of:
? An understanding of Casework Management systems and the interfaces between them and other CRM tools.
? A systematic and methodical way of working
? Experience of managing a customer service desk and handling issues that arise
? Stakeholder management experience and the ability to communicate effectively at all levels
? Experience of Servelec Mosaic would be advantageous
SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.
Please download the job description here.
For further information about SSAFA's benefits, please click here.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
For further information
If you have any queries or would like to speak to someone about this role, please contact Julie McCarthy on 02074639212 for an informal discussion.
Closing date: Midnight on 2 June 2019
SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service. SSAFA is committed to safeguarding and expects all employees and volunteers to share this commitment.
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