- Entry level
- No Education
- Salary to negotiate
Customer Service Advisor Position
An exciting opportunity has arisen at Trotters Childrenswear for a full-time Customer Service Advisor. The ideal candidate will be a dynamic, motivated individual, who has experience in Customer Service.
Your main objective within the role will involve looking after our eCommerce customers to ensure their journey with Trotters is an enjoyable and stress-free experience. Details of the position are below;
Dealing with all customer queries and feedback (both positive and negative); across all platforms including social media & Feefo
Answering the customer service phone line and responding quickly and efficiently to queries and requests
Responding quickly and efficiently to queries and requests in the customer service inbox
Processing manual orders/exchanges/refunds/cancellations through the relevant systems
Track and follow-up with any lost/missing parcels with the couriers
Liaising with the warehouse team to ensure customers orders and requests are correct
Aid in the growth of our the mail-order channel through active outreach of customers and following up on queries
Reach out to customers with duplicate hairdressing bookings to confirm/cancel.
Inputting new email addresses captured manually in stores and uploading to our database
Track online voucher sales and redemption
Reporting on various customer service queries and issues which may arise
To apply you must have :
Excellent written and spoken English
Strong commercial acumen
Microsoft office suite
Ability to adapt to a changing environment
This is a permanent role based at our Head Office in North Acton: Monday-Friday 9am-5:30pm
Please send a cover letter and CV to firstname.lastname@example.org.