Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • London

Description

Customer Service Advisor Position

An exciting opportunity has arisen at Trotters Childrenswear for a full-time Customer Service Advisor. The ideal candidate will be a dynamic, motivated individual, who has experience in Customer Service.


Your main objective within the role will involve looking after our eCommerce customers to ensure their journey with Trotters is an enjoyable and stress-free experience. Details of the position are below;


Customer Service:

Dealing with all customer queries and feedback (both positive and negative); across all platforms including social media & Feefo

Answering the customer service phone line and responding quickly and efficiently to queries and requests

Responding quickly and efficiently to queries and requests in the customer service inbox

Processing manual orders/exchanges/refunds/cancellations through the relevant systems

Track and follow-up with any lost/missing parcels with the couriers

Liaising with the warehouse team to ensure customers orders and requests are correct

Aid in the growth of our the mail-order channel through active outreach of customers and following up on queries

Reach out to customers with duplicate hairdressing bookings to confirm/cancel.


Data Entry:

Inputting new email addresses captured manually in stores and uploading to our database


Administration:

Track online voucher sales and redemption

Reporting on various customer service queries and issues which may arise


To apply you must have :

Excellent written and spoken English

Strong commercial acumen

Microsoft office suite

Organisational skills

Ability to adapt to a changing environment


This is a permanent role based at our Head Office in North Acton: Monday-Friday 9am-5:30pm


Please send a cover letter and CV to workwithus@trotters.co.uk.

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