- Entry level
- No Education
- Salary to negotiate
- SOUTH BANK, GB
Reporting to the Senior Media Manager you will play a role in ensuring a co-ordinated approach to communications across SWR and through all our channels, using a consistent narrative for our customers and stakeholders.
You will also help us to improve the quality of our executive correspondence by developing templates for common issues, as well researching and drafting executive correspondence with key stakeholders.
You will be resilient and adept in working with colleagues across South Western Railway.
Support the delivery of SWR's communication strategy, including:
Co-ordinating consistent communications messages around major events and important changes.
Researching and drafting responses, briefings and providing template messaging for use in executive correspondence.
Providing web copy, twitter content and guard's announcements in line with a consistent narrative.
Serve as liaison between the communications team, web team, information managers and twitter team.
Ensure communications are delivered in a timely, empathetically and consistent manner across all channels.
Providing support to other members of the communications and stakeholder function, including in the preparation of briefing notes and stakeholder questions as required.
Supporting SWR's communications and engagement with political stakeholders
Specific Experience, Knowledge and Qualifications
Excellent written and verbal communication skills
Good confident and competent presentation skills and personal presentation
Excellent level of attention to detail.
Ability to be empathetic in correspondence
Ability to build good network of industry contacts
Proven analytical skills with the ability to research complex issues and communicate them in a clear way
Proven ability to work with a variety of managers and stakeholders, establishing rapport quickly with a diverse audience
Ability to influence and persuade
Ability to manage time efficiently and produce accurate copy to tight deadlines.
Experience of working in a large organisation with staff across multiple locations.
Excellent IT skills
Someone who is resilient and able to manage a varied workload
Strong planning and organisation skills
Railway knowledge desirable but not essential
Experience of stakeholder/parliamentary engagement
Experience of customer correspondence
Project management experience
Please note there is a requirement to participate in the communications 24-hour on call rota
In return we offer a range of valuable benefits including free SWR travel, 75% discount on many other train operating companies, an excellent pension scheme and various retail benefits.