Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • UNITED KINGDOM, GB

Description

We are looking for an exceptional individual to join our team, you will be under the supervision of, and working in partnership with your allocated Property Lawyer, you will assist in the management of their caseload of sale and purchase residential property transactions to deliver a world class customer experience through the Conveyancing process.


Our Vision:

We want our people, customers and investors to be proud of us. By 2020 we will be:


The most recommended company in the property sector

Recognised as one of the best places to work in the UK

Transforming the reputation of our industry

Celebrated for excellent sustainable financial performance


Our Values:

Personal: We are a people business. We treat everyone with respect. We care about our customers and about each other. We work hard as a team and have fun when we can.

Responsible: We always try to do the right thing. We listen and we take time to understand. We always tell the truth, even if it`s bad news. We take responsibility for our actions. When things go well, we celebrate our success. When we get it wrong, we say so and learn from our mistakes.

Straightforward: We keep it simple. We deal with complicated things so our customers don`t have to.

Passionate: We love working with property. We work hard, because what we do really matters.


Objectives:

To support your Property Lawyer in acting on behalf of residential conveyancing customers delivering an excellent legal service to the highest level of customer satisfaction

To be responsible for tasks assigned by your Property Lawyer and other lawyers in the team including administrative tasks to progress the transactions and communication with customers, other lawyers, introducers and lenders

To work as part of a high performing team


Examples of what you will be doing:

Acting as a point of contact for all communication directly related to the transaction, verbally and through email

Updating customers and introducers on a regular basis to ensure they are well informed of the progress of their transaction

Pro-actively progress transactions by identifying what/who needs to be chased and undertaking this chasing i.e. documentation, funds etc.; arranging and negotiating completion date

Submitting searches and undertaking other administrative tasks

Drafting letters to customers and other parties to progress the transaction

Carrying out electronic identification checks for customers and any required follow on actions

Maintaining accurate records within a case management system

Preparing financial statements for customers

Accessing third party websites to obtain information as directed by your lawyer i.e. FENSA, planning portals, Aviva, TM etc.

General administrative tasks to ensure the Legal Hub operates smoothly e.g. filing, scanning & photocopying documents

Implementing company procedures and policies to maintain excellent performance standards

Being an invaluable member of a winning team


Examples of how you will do your job:

Responsible - you will put the customer at the heart of our products and services; demonstrating a strong sense of ethics in `doing the right thing`

Straightforward - your communication uses language that is relevant for customers, clients and colleagues

Passionate - you`ll carry out your role with infectious energy and enthusiasm

Personal - you will be approachable to customers and colleagues alike, with a strong sense of humility


Examples of how you will know you are doing a great job:

Positive feedback from customers and colleagues

Demonstration of how you have contributed to your allocated Lawyer and the Legal Hub meeting its targets


Skills you have that will set you up for success:

Outstanding customer service skills including both written and verbal communication

Solid IT skills enabling competent use of a case management system

Good organisational skills

Eagerness to learn about all aspects of conveyancing

Excellent team working skills, collaborating effectively with others

A desire to make a difference and to be an Ambassador for the service!


Other helpful things to know:

This role reports to the Associate Director, Private Conveyancing

This role has no Direct Line Reports

This role is based at Beaconsfield


You will have working relationships with:Our Purpose:

We bring people and property together: `Whatever you need, we have the expertise and the network to help. Property can be complex so that`s why we`re here - to help you realise your goals, and turn your dreams into a reality