Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


Job Description

- Helping to develop and maintain strategic relationships
- Providing help and guidance to clients/advisers on corporate action products
- Maintaining technical and business expertise to identify and respond to changing market trends in order to sustain enhanced levels of service
- Responding to changing market requirements to operate at a new level, in a different way or provide new services
- Escalating client concerns and ensuring they are resolved swiftly
- Ensuring compliance with any regulatory or statutory requirements, industry codes and practices
- Ensuring adherence to company information security and other core policies and standards
- Preparing and having executed in a timely manner corporate action agreements
- Supporting visits to clients/advisors to provide one-to-one service
- Reviewing draft corporate action documents
- Drafting and overseeing preparation and mailing of shareholder invitation or result documents
- Communicating event parameters to key business areas
- Overseeing and authorising the issue of client invoices
- Reviewing local procedures to ensure that continuous improvements are achieved, risk minimised, changing business/industry trends followed and regulatory compliance
- Updating Euroclear UK & Ireland in a timely manner on corporate actions
- Suggesting possible improvements to services provided
- Adopting appropriate business AML procedure and processes
- Ensuring management information records are maintained
- Supporting client feedback surveys
- Supporting the corporate actions risk review process The Successful Applicant

- Excellent interpersonal skills
- Strong customer service ethic
- Good communication skills
- Proactive and highly self-motivated
- Active listening
- Work well in a team setting
- Problem solving and complaints handling
- Good negotiation skills
- Ability to explain complex information in simple terms

  • customer service