Job description

Requirements

  • Entry level
  • No Education
  • Salary £20,000.00 - £22,000.00 gross per year
  • Houghton Regis

Description

Company: Arjo

Job Title: Credit Control Administrator

Location: Houghton Regis, Beds

Contract Type: Permanent

Hours: Mon-Fri 09:00-17:00 (1 hour lunch)

Salary: Competitive

Arjo are currently seeking a Credit Control Administrator to join our Finance team at our headquarters in Houghton Regis. The role of the Credit Control Administrator is to manage a section of queries, working with stakeholders across revenue streams to ensure resolution time is within policy.

Responsibilities:


- Solve customer disputes and provide a high level of customer service ensuring communications are appropriate, professional and timely
- Provide any evidence to customers as required
- To ensure that customer satisfaction is paramount
- To work with the team to escalate issues within the business
- To manage incoming /outgoing post as required
- Enter data in relation to credits onto customer accounts in SAP
- Provide support to Credit Control team

Essential Skills/Experience:


- Experience in a customer service or Finance environment (essential).
- Diplomatic, have excellent listening skills and good communication skills.
- Good numerical skills.
- Must be PC literate with good knowledge of MS Office namely Excel, Word and Outlook. SAP experience would be desirable.
- Attention to detail and a high degree of accuracy.
- Excellent time management skills ensuring a high level of productivity.
- Natural willingness to assist customers who may be vulnerable where there are invoicing or account issues
- Ability to follow process and policy
- To be personable and articulate
- To have an understanding nature but be firm when required
- To have a broad mind-set

Please be aware that by applying for this role, you are giving Arjo permission to store your information.


- Communication Skills
- Customer Service
- Finance
- Numerical Ability
- Administration

  • customer service
  • excel
  • word