Job description


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Credit Control Receivable Agent
Ref: req70861


To Meet Department and individual
KPI’s, (DSO, Call Volume, Cash Collections, reduction of aged debt &
Customer Contact)

Maintain a high volume of calling – (30Calls a day)

Carry out Conference calls & customer
visits with Sales Team and Line Managers to build relationships, attend customer needs and support any issues with accounts receivables issues
Liaise with relevant GCS (Global) account managers in reference to major accounts
Build and maintain relationships internally and externally in order to maximise Cash Collections and keeping
customers loyal.
Understand and escalate issues as soon they arise within the DHL business structure, seeking solutions and resolutions.
Perform sit-ins with department visitors to show the fully functional role of a Credit Controller.
Be Insanely Customer Centric (ICC Values).

Professional Conduct at all times.
Taking ownership of customer needs and issues, asking for support where needed.
Help and cover team members in times of sickness and holidays
Providing guidance and coaching to any new members of the team
To respond with urgency within a high paced environment


Prompt action and daily personal goals of phone calls, emails and any other correspondence that assist in Cash
Collections Maintain a ledger of DHL customers using all tools available. Becoming an expert in GRP to maintain and manage accounts
Ensuring the DHL Collection and late payer’s process is followed strictly.
Work towards achieving monthly targets against aged debt and cash collections set by the Receivables Supervisor
Understand the SOP’s in use by the department and follow them to achieve results
Ensure that accurate notes are logged against customer invoices and accounts detailing discussions, payments and queries
Establish correct contact names,
numbers and relationship links for all accounts on portfolio. Responsibility for updates in GRP.
Understand productivity requirements of the department and adhere to daily tasks set

Key capabilities/competencies

Strong planning and organisational skills
Business Acumen / Commercial Awareness
Ability to use own Initiative and to be proactive.
Competent communication skills essential
MS Office skills desirable (Word & Excel)
Confidence in your decision making

Expected years of experience (minimum)

1 year or more DHL knowledge/experience (preferred within an Accounts Receivables environment

Expected Educational Qualifications

GCSE level essential​

Working hours:

Monday to Friday, 0900 to 1730​

Facts and Figures

Division V3, EXPRESS
Business Unit DHL Express UK
Location United Kingdom - UK
Job Type Finance & Controlling
Career Level Professionals
Responsible for
Reports to Gayatri Kanwal
Target Hire Date 12/16/2018
Employment Type Apprenticeship
Contract Type
Working Hours 37.5
Shift Requirement Day time only
Relocation Offered None
Travel Required
Travel Extent
Work Permit Required Yes

About the company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 285,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

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