Job description


  • Entry level
  • No Education
  • Salary £18,000.00 - £21,000.00 gross per year
  • South Gloucestershire


Credit Controller - 6 Months FTC - Immediate Start - Global Manufacturing - Gloucester - Immediate Start

My client, a Global Manufacturing leader, have a requirement for a 6 month FTC within their Credit team, this opportunity will be reporting into the Credit Team Leader and is offered on a 6 month initial basis.

Using SAP, you will actively work the ledger to ensure that relationships are maintained and improved and that the controlling of debt is kept to a high standard.

Ensure on-time collection of cash for all billed items across all business areas and to provide excellent customer service to both internal and external customers.


- Incoming payments
- Review daily bank statements and identification of sales ledger cash receipts
- Manage Credit Control inbox and action appropriately, forwarding remittance advices to AR and relevant collector
- Chase remittance advices by phone/email as appropriate for unidentified payments on customer account and forward information to AR team

Discrepancy resolution

- Identify and code disputes; raise with Business Unit(s) and follow up with Business on a regular basis
- Escalate unresolved disputes as appropriate

Account Management

- Reconcile key accounts using aged debt report (prioritisation)
- Work with US credit to understand the risk and credit limits
- Review accounts after posting and identify outstanding items for which we have no known queries; request payment or query information from customers by phone or email as appropriate
- Review accounts daily to identify credit notes issued, add notes to invoices or debit notes to which they relate
- Pro-actively manage larger accounts falling due (preventive dunning)
- Produce monthly statements for specific accounts
- Send Ad hoc customer statements on request
- Liaise with Masterdata maintenance department and businesses to ensure integrity of customer data
- Highlight and coordinate the reconciliation of errors and resolution for EDI and Procom with IT; work with the business to resolve
- Monitor Aged Accounts Receivable
- Perform management reporting, updating master files, record retention and audit support specific to the credit process in SAP.
- Periodic Close and Reconciliations
- Assist with the transition of new businesses to Shared Services

Implement policy changes

- Credit balances
- Reconcile customer statements
- Clearing of Credit notes - link with invoice relating if applicable
- Complete periodic closing activities

File / Store / Retrieve

- Accurately file customer information and statements
- Ad hoc duties as required to support the Credit Team.

Relationships & Contacts Internal

- Reporting to UK based Supervisor
- Regular contact with Sales, Credit and Finance Staff
- Build collaborative relationships with internal and external customers
- Internal and External Auditors
- Extensive contact within Accounts Receivable team
- Other Corporate Services Finance departments


- Contact with external customers where necessary.

Core Competencies

- Build Trust
- Drive Continuous Improvement
- Focus on the End Customer
- Set High Standards of Performance

Role Competencies

- Extensive knowledge of Credit compliance regulations across different countries
- Good understanding of internal policies/procedures and ensures application/ adherence
- Deliver on commitments, working within predetermined deadlines
- Accurate and detail orientated
- Proactive approach to resolving issues
- Personal planning, organising and time management skills
- Excellent communication skills
- Team worker; assists colleagues and contributes to team goals
- Able to work on own initiative
- High level of professionalism
- Develops, agrees, and implements self-development plan
- Controller of policies/procedures and ensures application/ adherence
- Able to train others
- Effective problem solving skills
- Developed interpersonal skills; works well with others

Experience Requirements

- Studying for ICM exams preferred
- Likely to have one to two years' experience in a finance role ideally in Credit
- Advanced working knowledge of SAP
- Language skills desirable or essential depending on the role
- Experience of working in a team, ideally in a Shared Service environment

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