Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Bolton


Job Purpose
Are you a credit hire file handler? Are you now looking for a slight change of direction and looking for something different whilst also maintaining a small caseload? If yes, then Keoghs may have the perfect role for you!

Our Litigated Credit Hire unit are looking to recruit a technical supervisor who will provide support to the credit hire unit. They will work directly with the business unit director and technical director. The technical supervisor will be responsible for the supervision, mentoring and coaching of individual credit hire file handlers. They will be responsible to drive policies and strategies to support the technical progression of file handlers and help to achieve technical excellence within the litigated credit hire unit in line with client’s SLA’s.Key Accountabilities•Supervise up to 6 credit hire file handlers who deal with SCT and FT cases in accordance with the relevant Competency framework and ensure that accurate technical development records are maintained.
•Actively mentor and coach these individuals with a view to extending their technical knowledge and expertise
•Assist with pre audit assessments of all files chosen for external client audits and internal audits for credit hire as and when needed
•Identify any training requirements and to feedback to the appropriate team leader & technical director
•Undertake all pre-trial reviews no later than 6 weeks prior to Trial/Disposal
•Responsibility to develop all new starters to achieve their first financial authority within 6 months of joining Keoghs
•Manage individual file handlers on a performance improvement plan when relating to technical issues
•Consistently achieve against personal targets and objectives, set by the business unit director and technical director
•Handle a caseload of approximately 10 fast track claims where the value doesn't exceed £25k
•To ensure compliance with the SRA Code of Conduct 2011
•Adhere to the Keoghs ValuesExperience, Skills and Qualifications•Credit hire experience either defendant (preferable) or claimant
•Previous experience of handling own caseload
•Experience of handling litigated credit hire work is essential
•Ability to plan and prioritise workloads and remain calm under pressure, whilst complying with deadlines
•Excellent listening and verbal communication skills
•Ability to anticipate problems and identify solutions


•A competency framework which guides you through aspects of your work. Once completed you are signed off to work on tasks on your own and aid your further progression
•Good, quality work with an emphasis on good results working for the top UK insurers
•A supportive environment where you will be offered guidance and advice from a technical supervisor and your team leader to ensure professional progression and personal / operational support
•You will find that your colleagues are down-to-earth and make for good team mates
•A sharing environment of knowledge and expertise
•We are a diverse team and an equal opportunity employer; for example, 66% of women are in a senior position within our firm


•Salary discussed upon application
•35 hours per week Monday – Friday
•Annual leave plus bank holidays and the option to buy additional holidays
•Healthcare Cash Plan
•Death in Service – after 1 year
•Employer Pension Contribution
•Cycle to work scheme
•Tech scheme
•Season ticket loan
•Car parking scheme
•Gym flex
•Access to Online Discount Sites
•Discounted Gourmet Society Membership
•Discounted Tickets for Merlin Attractions nationwide
•Discounts at retail outlets

Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

•We listen, are down to earth and supportive
•We work together towards a common goal
•We’re friendly with a can do attitude
•We care about our clients
•We evolve

Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact or telephone 01204 672278 and ask to speak to Recruitment.

We’d like to take this opportunity to thank you for interest in this position and in our organisation

Strictly no agencies please

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