Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Knutsford

Description

CS Channel Activation Lead - 90187388
Primary Location:UK-Cheshire-Knutsford
Job Type:Permanent/Regular
Posting Range:1 Aug 2018 - Ongoing
Description
 
The role holder will lead the team that manage channels and knowledge on behalf of colleague support services. They will own and maintain the portfolio of channel initiatives across Colleague Support and will also engage in proactive actions to improve self service by enhancing knowledge in conjunction with Colleague Experience. For example they may be involved in strategic improvements to modernise and introduce new channels.
 
Your Role
Operational Management – take full responsibility for the operational management of channel demand
Innovation – a key requirement for this role is to improve channels and increase channel opportunity.
Leads operational activities in respect of knowledge (both colleague and support channels)
Leads all channel consumption behavioural change.
Identifies future channel options and puts plans in place to deliver these in conjunction with broader BCS team and vendors
Owns and leads on behalf of BCS the deployment of Knowledge Centric Support (KCS).
Ensures that an integrated deployment of KCS within all channels.
Improve the experience across channels and ensures that it is a ‘human’ colleague centric experience
 Essential Skills
Knowledge Centric Support (KCS) or some other knowledge methodology
ITIL
Customer Service
Budget Management
 Desirable Skills
Resource management
Supplier/Vendor Management
 About Us
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.
 
Risk and Control Objective
All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
 
Your Application
To be considered for this role, click on the apply button now.
 
Barclays Values & Diversity
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.  We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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