Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Knutsford

Description

CS End to End Coordinator - 90187413
Primary Location:UK-Cheshire-Knutsford
Job Type:Permanent/Regular
Posting Range:26 Jun 2018 - Ongoing
Description
 
We are the eyes and ears of BCS and more broadly GTIS, operating our global service desk, onsite support and techbars. When it doesn’t work out we have a team in place ready to react to turn a negative experience into a positive one. Our VIP team create our ‘white glove’ service where it is really important.  We aim to build strong partnerships across technology through great Service and Inspire our colleagues through our passion to get it right.
 
Your Role
Operational Improvement – contribute to the strategic and tactical improvement portfolio
They are responsible for all data analysis to support service initiatives.
Accountable for service on an end to basis to ensure there is an integrated approach between support and product
Helps establish the business’ repeated issues and identify root cause
Facilitate the end to end support to colleagues
Ensure that dependencies on services are managed effectively.
Maintain a good knowledge of current practice and awareness of current developments within own area(s) of expertise.
Improve service levels and the service management experience
 Essential Skills
ITIL
Communication skills
Supplier management
 Desirable Skills
LEAN
About Us
Barclays is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.
 
Risk and Control Objective
All Barclays colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
 
Your Application
To be considered for this role, click on the apply button now.
 
Barclays Values & Diversity
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.  We are an equal opportunity employer and we are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

About the company

Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide.

We have over 325 years of history and expertise in banking. From our beginnings in Lombard Street, London through to the launch of the world’s first ATM and innovative mobile phone payments services, find out more about our achievements to date.

Barclays is a trading name of Barclays Bank PLC and its subsidiaries. Barclays Bank PLC is registered in England and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registered in England. Registered No. 1026167. Registered office: 1 Churchill Place, London E14 5HP.

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