Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • Newbury

Description

CUR/CTB Specialist - 000000216939


Role
Title: CUR/CTB Specialist

Role
Location: Newbury/Berkshire

Here at Vodafone, we connect everybody to live a better today, and build
a better tomorrow. That could be providing superfast network speeds to
smartphones, providing ‘unified communications’ through fixed solutions, making
the lives of farmers easier with mobile money payments or streaming music into
a car. As you can imagine, this means that we have a vibrant and diverse mix of
skills and people making Vodafone a great place to work.

Are you ready to help our customers discover, understand and enjoy the
best that connectivity can offer? The adventure starts here.

Here we don’t just carry minutes, texts and data – we carry people’s
lives. And that’s a huge responsibility. Customers are at the heart of
everything we do and we want to make a difference to the lives of our
customers, and the communities in which we live and work.  For us, happy employee’s equal happy
customers.



Our
Team:
NewCo is one of the most vital projects for Vodafone UK’s Mobile business
processes starting from Customer Provisioning, Billing, Customer Care,
Mediation and identity Management. The NewCo Level 2 team is a part of the
Vodafone Technology Shared Service Centre (TSSC) with a presence both onsite at
Newbury and offshore at Pune India to deliver the service.

The CUR/CTB will form part of a team onsite responsible for Level 2
support (Issue analysis, Deployments, Support delivery function, Problem
management and Major Incident resolution) of all the NewCo systems to ensure
smooth & fault free operation of Vodafone’s mobile operation with maximum
customer satisfaction.

With
us you will:Be the single point of
contact for customer, offshore and Onshore teamOwn day to day
operational support issuesAccountable for
meeting & improving SLA & KPIs for the applicationsEnd-to-end ownership
of the incidents, communication between business and support teams;Support War room
investigations.Participate in Change,
Release and Deployment activities and Transformation plansDrive process &
service improvement Constantly challenge to review methodology to enhance
delivery Manager Customer
expectations & ensure customer satisfaction




We need you to have: ITIL Foundation certifiedExperience in JAVA and
Apache Webserver for L2 supportBasic Telecom
Knowledge5 to 8 years of
application operations experience working with Java and Apache WebserverPrior work experience
in L2 Application operation supportAbility to
troubleshoot and provide solutions to critical issuesStrong knowledge and
experience in Applications Operations in Telecom DomainPrimary skills: Java
and Apache WebserverSecondary skills: Java
Naming and Directory Interface(JNDI) -API, SOAP API, UNIX, LinuxAbility to lead and
articulate end-to-end business processes and the key integration/ control
points, work cross-functionally across different business processes Engage with business
to proactively provide advisory and guidance on risks and controls for new
projects, programs, processes and initiativesThe role will be part
of Application Operations unit of the organization.Performing day-to-day
L2 support activities- incident and service requestSupport change,
Release and deployment for CUR (Common User Repository) and CTB (Charge to
Bill) applicationsCustomer and Stakeholder
ManagementCollaborate with
offshore team responsible for operation service delivery





























Commitment
from Vodafone:We are not only
multinational but multicultural too. Diversity plays an important role in the
success of our business and we are committed to creating an inclusive work
environment which respects, values, celebrates and makes the most of people’s
individual differences. If you have a disability, learning difficulty, medical
condition or any other individual need, please don’t hesitate to reach out to
us on careers@vodafone.co.uk



If
you have any questions left:Check out the application process and get to
know us better here: https://careers.vodafone.co.uk/our-business/technology/Read more stories here: https://careers.vodafone.co.uk/life-vodafone/?page=1#contentPlease advise if you require any alterations or
adjustments to support you through our recruitment process. If so please
contact us at group.resourcing@vodafone.com

 
The future is
exciting. Ready?

.Job Type : Full-timeEmployment Type : PermanentClosing Date : Ongoing

About the company

Vodafone Group plc /ˈvoʊdəfoʊn/ is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire. It is the world's 2nd-largest mobile telecommunications company measured by both subscribers and 2013 revenues (behind China Mobile), and had 434 million subscribers as of 31 March 2014.

Vodafone owns and operates networks in 21 countries and has partner networks in over 40 additional countries.[4] Its Vodafone Global Enterprise division provides telecommunications and IT services to corporate clients in over 65 countries.

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