Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Leatherhead


An exciting opportunity has arisen to join a world leading global organisation, our client Leading Global FMCG company with Brands such as Dove, Knorr, Persil Magnum are currently looking for a Customer Account Executive based at their prestigious facility in Leatherhead. This is a full-time temporary role for a period of 6 months, working a 36.25-hour week. This role is paying between £35,000 - £39,500 per annum, pro rata, depending on experience.

Job Purpose:

The Customer Account Executive is responsible for building strong working relationships with the Customer team; developing and executing customer business plans that deliver T/O (Turnover) and GM (Gross Margin). They are accountable for the day to day contact with the customer buyers, supply chain, shopper marketing, internal category brand contacts.

Key focus areas for this role are:
Love what you do: You will be passionate about all aspects of leading your portfolio to competitive growth.
Love your customer: You will lead the relationship within your categories driving growth via strategic alignment and negotiation.
Do what you say: Agree JBP (Joint Business Planning) and work with the customer to deliver on it.
Own it: Leverage our brand assets and CCBT (Country Category Business Teams) structure to deliver new and exciting innovation and activation.
Be Different: The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy.


Build strong and sustainable customer relationships with the Customer

Negotiate effectively with Customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on his/her categories

Manage the relationship aspects of key customer events, e.g. launching of new products, cost price changes, breaches of trade terms

Develop and deliver the customer strategic business plan for relevant categories and the joint customer business plan, working closely with Category Managers and Shopper Marketing

Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer)

Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored

Work closely with Commercial Executives to ensure administrative aspects of promotions are completed

Manage the launch of new products with customers, e.g. selling in the new product, providing samples etc

Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team


Manage the customer PL for relevant categories and the overall level of customer investment

Manage in-month performance vs forecast, working closely with CAMs and Customer Operations

Manage accruals and pricing accurately and efficiently

Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation

PL Management: Delivery of Turnover Business Building Terms targets for specific category

SOP (Sales and Operations Planning) Forecasting

Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer

Business Planning, sales updates, in store tracking, price claim management etc.

Delivery of required admin for the customer - pricing, rebates, NLF, promo proposals, trade terms, contracts

Key Experience/Qualifications required:

Ideally looking for 2 years account management experience
Customer management selling essentials
Prior commercial experience and exposure to PL
Proven history of working within a team environment
Role: Customer Account Executive
Job Type: Temporary
Location: Leatherhead, Surrey,

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  • marketing
  • relationship
  • retail