Job description


  • Entry level
  • No Education
  • Salary to negotiate


The above opportunity is now available within Customer Services. The successful candidate will provide a high quality information and advice service to all customers, dealing with enquiries, service requests and complaints relating to all aspects of the Council's services. To be shortlisted for interview you must be able to demonstrate the following:- A good standard of education through qualification (e.g. GCSE Maths and English Grade C or equivalent) in order to respond to enquiries made by telephone, face to face, letter, e-mail and other forms of electronic communication; process payments via face to face and telephone transactions; provide a reception service, greeting and receiving visitors; carry out customer satisfaction surveys.

Applicants must demonstrate evidence of knowledge in relation to good practice in Customer Service.

A demonstrable working knowledge of handling enquiries, service requests and complaints from the public providing evidence of excellent customer service skills and previous use of computer systems.

The ability to demonstrate strong customer focus and commitment to service improvements.

The ability to deal competently and diplomatically with members of the public and colleagues, sometimes in difficult situations displaying tact, discretion and sensitivity.

The ability to identify and assess customer needs.

The ability to communicate clearly both verbally and in writing.

The ability to establish, maintain and develop effective working relationships with customers, colleagues, agencies and organisations.

A willingness to train and develop new skills and provide support and assistance to other members of the team, contributing to training and development activities.

A flexible approach to working hours (will be required to work on a rota system to meet the needs of the service).

Own transport/current full driving licence in order to undertake ad hoc duties at any of the Contact Centres in the district. Alternative arrangements may be agreed for applicants with a relevant disability.

Contact Details

For an informal discussion about the post, please contact Lesley Botham, Customer Services Manager on (01246) 242230 or email

Application Pack

If you are interested in this post, please visit the Jobs pages on the BDC (

To apply using our online application form, please visit the Derbyshire Jobs website or by clicking on the following link:

Please note that CV’s will not be accepted.

Alternatively, if you do not have internet access application packs are available from:

Telephone the BDC Contact Centre on 01246 242424 Email humanresources.bdc&

Please return completed application forms to HR & OD Shared Service, District Council Offices, 2013 Mill Lane, Wingerworth, Chesterfield, Derbyshire, S42 6NG or to humanresources.bdc& by the advertised closing date.

We welcome applications from all sections of the community

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.

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