Job description

Requirements

  • Entry level
  • No Education
  • Salary to negotiate
  • London

Description

WHY DO WE LOVE COMING TO WORK EVERY DAY?

With over 10,000 superstars across 48 different countries globally, it is hard not to be inspired every single day. At Finastra we celebrate in global knowledge sharing, diversity and an opportunity to make a difference for each other and for our customers .


We are on a journey. After bringing two global Fintech leaders together in June 2017, Finastra has truly recognized the opportunity and power we have, by combining our expertise, successes and passion together. Whether it is in a collaboration hub or innovating with colleagues across our global landscape, we are one team creating a network of talent and creativity in a stimulating environment, to do what we can to make a difference for our customers .


Our people are leaders in their role and are always looking for new ways to help our customers grow, compete and optimize their business. From a graduate Software Engineer to an experienced Sales Executive – we are looking for personal leadership and people with the appetite to understand the markets and customers we serve. We drive innovation that challenges the status quo and feel proud of the positive differences that we make every day. We recognize talent and provide a work environment where leaders can drive results , develop and grow their careers.


Success is what you do, success is what we achieve, together.


The future of Finance is open – combine your talents with Finastra opportunities to create an exciting career with us.


For more information, visit Finastra.com


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The Customer Innovation Centre (CIC) Operations Coordinator is responsible for assisting with all activities for customer visits and support of the daily operations of the CIC team. This is a very visible and strategic role in our organization as you will be accountable for the seamless functioning of all operational areas within the Centre, as well as communications to senior Finastra leaders, and hospitality for visiting customers and partners. This position will also support front desk operations during customer visits.


Responsibilities:

Support overall review and processing of incoming requests to utilize the CIC

Aid sales teams in finding available visit dates.

Following through on request submittal.

Evaluate and prioritize incoming visit requests with larger CIC team.

Utilize software tools to evaluate and qualify requests including Salesforce and VisitOps

Organize and maintain team calendar and event roster

Aid in preparation of weekly report for key stakeholders

Work directly with account managers to ensure requests have the required information

Provide SLA to field sales on requirements for customer engagement qualification

Provide exemplary customer service support during customer visits

Support planning, arranging, and executing all customer and partner events.

Execute customer facing greetings, reception, and inquiry resolution

Order, stock, and maintain inventory of gifts and maintain vendor relations

Track operational related purchases/budget.

Organize concierge related logistics of customer visits.

Perform other support and logistical tasks as required

Hours: 08.30-17.00


Knowledge/Skills:

Highly organized, detail oriented, strong time management and multi-tasking skills

A strong work ethic and commitment to customer service

Must have patience, tact, cheerful disposition and enthusiasm

Excellent prioritization and problem solving skills

Excellent communication and interpersonal skills

Excellent presence and professional image

Customer champion

A team player attitude is critical

Familiarity with Microsoft Office Suite

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The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you need assistance or an accommodation due to disability please contact us at 800-274-7280.


The Future is Collaborative . The Future is Open. The Future is Now.

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