Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Stoke-on-Trent


(Call-Centre) - Stoke on Trent - Full and Part Time Roles

NewsTeam Group are the UK’s leading newspaper and magazine delivery company. We provide a delivery service to over 50,000 households and businesses on a daily basis across the UK.

The success of our business depends on providing a first class, reliable service to our customers.

NewsTeam Group Ltd are looking to recruit Full Time and Part Time Call Centre Advisers to join our expanding team at our Head Office in Shelton, Stoke on Trent.

Salary Information:

Full Time – 37.5 hours per week – £15,015 to £16,009 PA – OTE £16,926 to £17,800

Part Time – 20 hours per week – £8,008.00 to £8,538.40 PA – OTE £9,048.00 to £9,578.40

This role will include general Customer Service duties such as:

Inbound Calls

Outbound calls to existing customers to discuss their accounts and delivery drivers applying for contracted work

Handling queries via e-mail and post

Liaising with key internal and external stakeholders

Some administration tasks

The successful candidate will:

A proven background in Customer Service or Call Centre work – either over the phone or face to face

Work well in a busy team environment

Work with accuracy and have a great eye for detail

Be computer literate with experience using Microsoft Word, Excel and Outlook

Other Information

Full and Part Time positions available

The call centre operates 7 days a week, with shift patterns allocated across our opening hours of 8am to 7pm Monday to Friday and 8am to 1pm Saturday and Sunday.

Weekends and Bank holidays are worked on a rota basis.

To apply or for more information please email

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