Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • London


To contribute to the depot’s EBITDA by the efficient and effective handling and processing of customer orders

Responsibilities / Accountabilities

Primary contact for specific Depot allocated customers

Processing of all Direct Delivery orders and Purchase Orders and liasing with Suppliers

Monitoring and completion of Customers own stock replenishments

Receipt and processing of customers orders onto M4 computer system

Documentation of all relevant information from customer orders

Check and validate customer confirmation purchase orders

Regularly update information on system including maintenance of records on customer pricing

Receive and process enquiries, ensure follow up

Process Return Inwards Notes

General administration to include filing and post

Liase with other sales staff to maximise sales opportunities

Communication with customer regarding concessions and any other required information

Documentation of customer complaints

Undertake any reasonable tasks or duties assigned by the Customer Experience Manager from time to time, related to the effective and efficient performance of the job, and providing they are within the post holders skills and ability

Experience & Knowledge (Essential & Desirable)

Proven experience in a similar role (customer facing role essential)

Experience in taking and processing all orders, enquiries and complaints in a business with high volume processing

Working within a fast paced environment

Personal Skills & Attributes (e.g. Team Player, Strong Work Ethic)

Effective and polite telephone manner

Ability to work as part of a team and on own initiative

Diligent when taking and processing all orders, enquiries or complaints

Process telephone orders in a polite and courteous manner

Work within a continuously busy environment

Build relationships with both customers and colleagues

Health & Safety

Comply and promote all statutory and company safety policies and instigate work practices, which results in a safe and healthy workplace


Ensure compliance with all company policies and procedures

Key Interfaces

Customers, Account Managers, and other staff

In return, we can offer an attractive salary and benefits package, which includes company pension scheme, 25 days’ holiday (including the option to buy & sell) and free parking, as well as excellent training and development schemes.


To apply, please email your CV & covering letter with salary expectations to

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