Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Leeds


This is a fantastic opportunity to join an organisation that can offer a professional working environment along with the opportunity to build and develop your career. Our client, a top 200 law firm is seeking an experienced Customer Service Advisor to join their growing team based in the centre of Leeds. This is an ideal role if you have telephone based customer service experience, and are looking for a busy and varied role where you will be dealing with a range of telephone calls from customers along with dealing with administrative duties relating to the a conveyancing process. No legal experience is required, our client is seeking someone with excellent communication skills along with a professional telephone manner and strong organisational skills. Working hours are 9 to 5 Monday to Friday.

Duties will include:
-Assisting borrowers with a wide range of enquiries regarding their remortgage application
-Taking ownership of issues to make sure that they get resolved within our SLA's
-Working with the team of Caseworkers, to support the firm in achieving SLA's
-Calling new customers to welcome them to the service and get all the necessary information to allow us to delivery a fantastic service
-Accurately administrating client details using our the appropriate case management system as well as use of Excel, Outlook
-Responding to online customer enquiries (Email)
-Working a variety of back office processes to deliver our services

Skills, Qualifications and Experience Required:
-Customer service experience, ideally gained within a similar volume environment
-Excellent written and verbal communication skills
-An excellent telephone manner, with the ability to deal in a calm and measured manner, with callers who may be under pressure, lack an understanding of the remortgage process etc.
-Proven IT skills, and ideally, experience of using a case management system
-An ability to work in a demanding environment, working to strict deadlines and within Service Level Agreements and to other targets
-Strong commitment to client care and to providing a friendly and helpful first class service
-Experience of working within a team environment and of supporting others

  • customer service
  • excel