Job description


  • Entry level
  • No Education
  • Salary to negotiate
  • Swansea


Customer Service Advisor : 0000DVZZ

Customer Service - Customer Service Advisor - Part Time.

Customer Service Advisor – HSBC - £8,872 (increasing to £9,386 after 12 months subject to performance).

Job summary:

Working as a Customer Service Advisor you’ll answer calls from our customers and take the hassle out of banking for them. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for. It could be anything from helping pay everyday bills to saving for something special. Taking a genuine interest by building rapport and asking open questions is what our customers look for.

Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!

What will I be doing as a Customer Service Advisor?

- Engaging with a wide range of customers over the telephone
- Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication along the way
- Identifying suitable products and making suggestions to suit customers’ requirements
- Bringing a good sense of fun and humour to the role is essential too.

We are looking for people to work on a part time basis on the following days Monday, Friday and Saturday shifts available are 8.45am-2.45pm


What’s in it for you?

From the moment you join our team, on top of a competitive salary and a paid holiday allowance, you will also receive the following benefits package:

- A discretionary annual bonus
- BUPA healthcare for you and your family
- A market-leading pension scheme
- Life assurance (4x base salary)
- A smart-casual dress policy
- Subsidised canteen and free on-site parking.

You'll start on a salary of £8,872 and since we're passionate about you and career progression, we will ensure you go through a really thorough training programme over your first 12 months. In exchange for this we will ensure you receive incremental pay raises over 12 months that take your salary of £9,386 (subject to performance).

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC UK is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

Recruitment Helpdesk:


Telephone: +44 2078328500

Job Field
: Call Centre
Primary Location
: Europe-United Kingdom-Swansea-Swansea

: Part-time Shift
: Day Job
Type of Vacancy : Country vacancy
Job Posting
: 04-Dec-2019, 08:54:05 Unposting Date
: Ongoing

  • customer service
  • helpdesk
  • recruitment

About the company

HSBC is one of the world’s largest banking and financial services organisations. We serve around
48 million customers through four Global Businesses:

• Commercial Banking
• Retail Banking and Wealth Management
• Global Banking and Markets
• Global Private Banking

Our network covers 72 countries and territories in Europe, Asia, the Middle East and North Africa, North America and Latin America.

With around 6,100 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions.

HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

Specialties: Banking, Financial Services, International Finance and Banking, Wealth Management, Corporate and Business Banking.