Job description


  • Entry level
  • No Education
  • Salary £20,001.00 - £30,000.00 gross per year
  • London


Job Profile Customer Service - Customer Service Advisor

Contract Type Permanent

Job Purpose

To provide proactive customer service and excellent facilities services to students, customers, visitors and staff.

Key Responsibilities: Customer Service

- Provide an excellent front of house experience for all students and visitors.
- Build close relationships with students, maintain excellent product knowledge, and use this to advise students on their options.
- Cover reception as part of a rota (includes weekends and evenings).
- Manage the centre's Computer Based Testing. This may include: organising rooms, computers, download of exams, invigilate and/or arrange invigilation as and when required, course instance setup, scheduling of CBAs, software updates, purchase of vouchers.
- Maintain up-to-date and relevant student contact details. Ensure X3 systems are updated regularly.
- Prepare data sheets and collect student information for the CIMA/ACCA pass rates / results service.


- Undertake general administration tasks as directed by the MD and Centre Manager.
- Ensure all course registers are input into the relevant system either on the day the course takes place or no longer than 24 hours after course day completed.
- Ensure external mail is collected, franked and ready for collection. Distribute all internal and external post.
- Manage refreshments and room bookings for external events.


- First point of contact for facilities/building issues that arise.
- Provide classroom support including room set up, furniture configuration changes.

Health & Safety

- Act as Health & Safety Contact, First Aider and Chief Fire Marshall

Department Facilities & Customer Services

Vacancy location

Location UK, London, London Shepherd's Bush

Candidate criteria Essential

- A proven record in providing exceptional levels of customer service
- Must take ownership of issues and associated responsibility for completing a task
- Well organised and self-disciplined with ability to prioritise under pressure
- Able to work in a team and independently
- Attention to detail
- Time management
- Ability to build a strong internal work
- Excellent communication skills


- Experience of using Microsoft Office
- Experience of working within a facilities environment
- Manual handling and ladder trained
- Fire Marshall
- First Aid Trained

Employment Details

Contract Hours 37.50

FTE 1.00

Salary 20572


Full Job Description

Customer Service Advisor Shepherds Bush JD and guide.pdf (773 Kb)

  • customer service
  • software