- Entry level
- No Education
- Salary to negotiate
- MANCHESTER LANCASHIRE
Selective Recruitment are seeking a professional and experienced Customer Service Advisor to support one of our rapidly expanding clients located in Manchester.
The purpose of the role is to collect early arrears payments from customers who have auto-finance products across the credit spectrum from prime to near sub-prime, and to maximise the payments and recoveries received from customers under their loans once they have missed a payment.
Job role: Customer Service Advisor - Collections
Hours: There are two shift patterns and you will rotate through them weekly: 9am-5pm and 12-8pm. You will also need to work one Saturday and Sunday in four, 10am to 6pm (and you will get two days off in the following week).
Holiday: 25 days' holiday per annum, plus 8 bank holidays
- Calling customers, taking payments from them, negotiating credit arrangements, tracing uncontactable customers, and using your judgement to maximise payments from customers depending on their circumstances.
- You will need to work closely with other team members, be rigid in recording your conversations on our system, and work within the strict guidelines of the FCA on treating customers fairly.
- Experience of early years, debt management and recovery processes, from within a Collections function in a Consumer Lending business.
- Excellent written, technological and verbal communication skills, good attention to detail, and be able to follow procedures and work within a regulated environment.
If you are interested and believe you have suitable skills and experience to be considered for the position, then please apply.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
- Customer Service
- customer service