Job description

Requirements

  • Entry level
  • No Education
  • Salary £17,500.00 - £18,500.00 gross per year
  • Desborough

Description

Our well established Kettering based client is looking for a Customer Service Assistant on a permanent contract who is passionate about delivering great customer service. You will be part of a team delivering pre and after sales service support to their global customers.

About the role

The successful Customer Service Assistant will need to be proficient in handling a variety of customer contacts including orders, ensuring that we deliver exceptional customer service within defined service levels.

• Respond appropriately to customer complaints, queries and enquiries received verbally or by email to ensure excellent customer relationships

• Perform administrative and operational activities associated

• Improve communication and effectiveness of processes by identifying and recommending continuous improvement opportunities

• Work effectively and efficiently to achieve all KPI's set

About you

We are looking for

• A candidate who enjoys working in a fast paced environment

• Is comfortable talking to people over the phone, with the ability to easily build rapport with customers and internal colleagues

• Has a positive attitude and can learn systems and processes quickly

• Is self-motivated, confident and organised

• A language is preferable, but not essential

The Customer Service Assistant position is a full time role of 35 hrs/wk working Monday - Friday between 08:00 - 18:00, hours to be agreed.

If you feel you have the relevant skills and experience for the Customer Service Assistant position, please send a CV in word format by clicking on apply, or contact Erika on .

  • customer service
  • orders
  • word