- Entry level
- No Education
- Salary to negotiate
- RICHMOND, GB
We are notonthehighstreet. Home to over 4000 of the UK’s best small creative businesses, we have been changing the online retail landscape since 2006. Whether you’re working with our Partners to help grow their business, or behind the scenes developing code, we are continuously innovating & working on some really cool stuff all at the same time. And the best bit? We’re making a difference to our Partner’s lives as we do it.
About The Job
Do you want to be responsible for ensuring customers get the best, most memorable and thoughtful gifting experiences possible?
Are you excited by engaging with people on the telephone, learning about their needs and solving problems that are important to them and our partners?
We are looking for some first class Customer Service Agents to support us at one of our busiest times of year, providing that extra bit of thoughtfulness to our customer’s Father’s Day shopping experience.
You will be responsible for ensuring customers have a great shopping experience with us, whatever the situation. You’ll be expected to proactively answer incoming contact via phone and email and liaise with our partner businesses to provide solutions to customers in line with our terms and conditions.
Our contracts run for 6 weeks from 13th May 2019 to 21st June 2019. Things tend to be a bit busy here, so please only apply if you can work throughout the whole period.
We know what makes this job hard is the pressure of answering a high volume of contacts whilst giving every customer the high standard of individual care they deserve. You’ll be a multi-tasking people person who learns quickly and gets satisfaction from helping our customers make lasting memories with successful gifting missions.
It’s much more important to us that you are an energetic, empathetic and hard working character who puts the business and our customers first, than it is for us to see any experience you may or may not have.
Because of this, we will be selecting our team based on the attitude you show to work above any kind of experience.
It’s important to us that all of our people feel well catered for which is why we offer the whole team exclusive lifestyle discounts locally, company socials, 20% discount on products sold on notonthehighstreet and plenty more!
Add in our in-office massages, yoga sessions or the abundance of free fruit, you can see that we want our people to feel good inside and out.
How to Apply
To apply for this role, please send us a cover letter explaining why you want this job. Feel free to attach a CV to support, but for us the cover letter is essential!